CASE STUDY

British Transport Police

The British Transport Police are the guardians of UK railways, helping the millions of people who use the railways of England, Wales and Scotland to get home safely and on time.

The British Transport Police operates across various divisions of the UK policing railways and providing their service to rail operators, their staff and passengers. They also police the London Underground, Docklands Light Railway, the Midland Metro tram system, Croydon Tramlink, Tyne and Wear Metro, Glasgow Subway and IFS cloud cable car.

The Challenge

The BTP needed to upgrade their office equipment to facilitate better communication, collaboration and training across their different locations. They wanted to use Microsoft Surface Hubs, which are large interactive displays that combine whiteboarding, video conferencing and projection and integrate with Microsoft Windows. However, they faced some challenges in procuring, installing and setting up these devices, such as:

– They needed to supply the Hubs to two different locations: their Force Headquarters in London and their area headquarters in Leeds.

– They had to install each device, which weighs 160 kg, up narrow stairs in their buildings.

– They had to remove and recycle all the cardboard and packaging materials from the devices, which were bulky and could pose a fire hazard. It also did not help with their green initiative and sustainability goals.

The Solution

BTP chose to work with us, a leading provider of Microsoft Surface Hubs and accessories in the UK. We offered them a comprehensive service that included:

– Delivering the Hubs to both locations within the agreed time frame and budget.

– Installing the Hubs on-site, using our specialized equipment and trained staff to lift and mount them safely and securely.

– Providing all the necessary accessories, such as stands and uninterruptable power supplies, to ensure the optimal performance and functionality of the Hubs.

– Offering our clean-up and recycling service, where we removed all the cardboard and packaging materials from the devices and disposed of them in an environmentally friendly way.

– Providing training and support to the BTP staff on how to use the Hubs effectively for their meetings and training sessions.

The Result

By working with us, the BTP was able to enjoy the benefits of the Microsoft Surface Hubs without any hassle or delay. The Hubs enabled them to improve their communication, collaboration and training across their different locations, enhancing their efficiency and productivity. Some of the results they achieved were:

– They reduced their travel costs and carbon footprint by using the Hubs for video conferencing instead of travelling to face-to-face meetings.

– They increased their engagement and interaction by using the Hubs for whiteboarding and brainstorming ideas during their meetings and training sessions.

– They improved their presentation and learning outcomes by using the Hubs for projecting and sharing documents and multimedia content during their meetings and training sessions.

The BTP was very satisfied with our service and the quality of the Microsoft Surface Hubs. They have been using them regularly since 2023 and have reported positive feedback and results.