• Managed Deliveries: Ensuring timely and efficient delivery of IT equipment, including laptops, desktops, servers, and networking components. Ballicom had an internal delivery tracking dashboard to update the client on any updates or delays. 

• Account Management: Assigning a dedicated account manager to oversee the project, ensuring seamless communication and prompt resolution of any issues. This included quarterly meetings to review service levels, end-of-life (EOL) products, and general catchups. Day-to-day contact was maintained via email and telephone for general queries and quotes. Ballicom stayed aware of Chester University’s SKUs and proactively informed them of any upcoming manufacturer issues or delays, along with the most suitable replacements or alternatives. 

• Ongoing Support: Ballicom registered the warranties for Chester University once the goods were delivered. They also offered out-of-warranty repairs and accidental damage repairs at a cost. 

The collaboration between Chester University and Ballicom led to several key benefits: 

• Improved Efficiency: Enhanced IT infrastructure resulted in smoother academic and administrative operations. Better specification devices allowed higher outputs for end users. 

• Increased Satisfaction: Positive feedback from students and staff regarding the reliability and performance of the IT systems. 

• Value for Money: Ballicom procured very efficiently and ensured the best bid pricing support was in place to always provide the best pricing. If a product went end of life, we worked with the manufacturer to honour the same price if the new price was higher.