The Challenge

A growing UK energy organisation was experiencing increasing pressure from an ageing laptop estate. As the business expanded and became more reliant on cloud-based applications and collaboration tools, existing devices were beginning to impact employee productivity and create additional demands on internal IT teams.

The organisation launched a formal procurement process to identify a technology partner capable of delivering business-grade laptops at scale. Key requirements included:

• – Reliable, high-performance laptops suitable for everyday business workloads
• – Competitive pricing without compromising quality
• – Clear stock visibility and realistic lead times
• – Smooth fulfilment aligned with strict procurement requirements
• – A scalable approach to support future device demand

The organisation required a partner that could balance commercial considerations with operational requirements while maintaining clear communication throughout the procurement process.

The Solution

Ballicom worked closely with the customer to assess the requirements outlined within the procurement process and recommend an approach focused on long-term value, reliability and security.

The project included:

Requirements Validation

The proposed solution was aligned to the organisation’s device standards, user profiles and application requirements, ensuring the recommended devices would support both current and future needs.

Vendor-Neutral Device Selection

Rather than promoting a single manufacturer, multiple suitable laptop options were evaluated based on processing performance, memory requirements, battery life, reliability and warranty coverage. This ensured the organisation received the most appropriate solution for its users and budget.

Supply Chain and Stock Planning

To minimise project risk, clear stock availability and achievable delivery schedules were provided, helping the organisation plan its deployment with confidence.

Structured Project Delivery

The procurement process required strict compliance with submission and evaluation criteria. Ballicom ensured all requirements were met, enabling a smooth and efficient assessment process.

The Outcome

The organisation successfully progressed its laptop refresh programme with a solution designed to improve end-user productivity, support business growth and reduce the burden associated with maintaining ageing devices.

The customer benefited from a procurement approach that combined commercial value, reliable device availability and clear communication throughout the project.