Contact Us
Welcome to the Ballicom Contact section.
-
Contact Us
Our Contact Details
If you would like to give us a call or send us a snail mail, please see the full details here.
Alternatively, please select one of the sections from the icons above to get a fast response.
Ballicom House
101 Lockhurst Lane
Coventry, West Midlands CV6 5SFTel: 02476 935555 https://www.ballicom.co.uk
Mon - Fri 9.00am - 5.00pm
-
Order
Contact Ballicom Regarding Your Order, 2
Enter your details, and click Submit Enquiry, If required, we'll ask for some extra information
Order
You can quickly contact us regarding a specific order by using the form on your right. This means that our customer service operatives can respond as quickly as possible for you.
-
Returns
Order IDDate PurchasedDelivery post codeTotal amount£
Your Details
Enter your details, and click Submit Enquiry. We will be in touch with what to do next as soon as possible.
Cancellation of Order
- If you have purchased as a Private consumer, under the United Kingdom's Consumer Rights Act, you have the right to cancel the contract for the purchase of any of these items within a period of 14 days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced.
- Cancellation must be informed to us in writing by letter, fax or email. We will not accept cancellation by telephone.
- Under the Consumer Rights Act consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Please take care not to damage the packaging when opening/removing goods for inspection. Returned goods should be accompanied by all of their original packaging etc
- Items such as Personal Computers and Laptops can be returned for a refund under the Consumer Rights Act providing that pre-installed software has not been registered etc as to do so would exceed what a consumer would be able to do in a shop.
- Please note that you will be responsible for the costs of returning the goods to us and you must take reasonable care to ensure that we receive the goods back and that the goods are not damaged in transit. Please retain proof of postage. We request that Goods be returned to us within 7 days of cancellation.
- We shall issue a refund within 30 days of the cancellation directly to the method of original payment
- Please note that the Consumer Rights Act apply only to purchases made by consumers. Purchases made by businesses or by individuals acting on behalf of a business, trade or profession are not covered by these Regulations
Faulty Returns
Unless otherwise stated in the product description, all goods are supplied with a warranty for up to 12 months. Certain items such as batteries for will only have a 90 day warranty. Certain other products contain their own manufacturers warranty, which may vary between manufacturers.
Should you discover the goods are faulty, please inform us via our website: contact and clicking on the Enquiry Type : Faulty Product Return Request
We shall then send you the appropriate method of handling the faulty goods by either asking for the items to be returned back to us or in some circumstances, the return may be handled by the manufacturer or their authorized repair centre.
Should you return any goods which upon inspection are not faulty, or have been subject to willful damage or accident or negligence by you, we may charge you for any delivery charges together with our expenses.
We request that Goods be returned to us within 7 days of our Returns confirmation.
We will then ensure that we deal with the return as quickly as practical.
These terms and conditions do not affect your statutory rights
Returns
If you would like to return an item that you have purchased from us, please use this form.
To read more about returns, please click here for more information
-
Account
Account Enquiries
Specific order enquiry
If you have a question regarding a specific order, please use the order contact section
Credit account enquiry
To request a credit account, please call us on 02476 935555
Other Account Enquiries
Any other enquires, please complete the form or give us a call on 02476 935555
-
Product
-
Sales
Contact the Ballicom Sales Team
-
Shipping
Shipping
UK Shipping Charge Checker
GlobalInternational Export Enquiry
-
Feedback
Feedback
- Website feedback
- Customer feedback
- Other feedback