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COVID-19 Coronavirus

Coronavirus (COVID-19) Information for our Customers. Updated 22nd January

England's lockdown roadmap reached step four on Monday the 19th of July, which means the majority of remaining Covid-19 restrictions are being lifted.

Continued Service

Our team continues to prioritise orders for key industries and organisations such as the NHS, Government, pharmaceutical, education and transport, although we are still providing a top-level service to all customers, new and old.

Safety And Social Distancing

Ballicom continues to take this situation very seriously and we are attempting to operate on a ‘business as usual’ basis, as is entirely practicable. During this time, as client support is of the highest importance to us, we are doing everything we can to continue our work safely. This does mean that we are facing some delays whilst we observe social distancing protocol in our warehouse, as we are currently operating a rota pattern with strict sanitising and ‘wiping down’ procedures.

All our team is issued with sanitiser materials, including wipes, sprays and gloves. We strictly observe the government messaging on washing hands and 2 metre distancing, which provides its own challenges, but we are still up to the task and adapting to serve you, the customer.

Increased Working Hours

We have increased working hours to ensure that we can process orders effectively, whilst observing safety protocols which invariably will slow processes. Health and Safety is our primary concern right now, as I’m sure you’ll understand.

Certain working restrictions and varied courier services can affect our ability to process orders as quickly as we would like and as you’d expect from Ballicom. So, we are asking customers to please bear with us during this period. We will advise customers of any delays at the time of ordering or when providing quotes, as much as possible.

Supplier Liaison

We continue to work closely with our suppliers and our individual ‘task teams’ are monitoring the situation daily and in constant communication. We are always looking to improve throughput to keep things moving as normally as possible. Things aren’t back to ‘normal’ yet, but we are edging closer to ‘business as normal’ and have great communication with our suppliers.

We understand that these are trying times for everybody and computer equipment is now considered an essential commodity in keeping everybody active and engaged in their daily duties and routine. Therefore, we will strive and push to get orders fulfilled and workforces supplied as best we can.

Further updates will appear on our social media page. However, here is some key information for our customers:

Opening Hours

We continue to keep our normal opening hours, Monday to Friday 9am to 5pm. However, our staff are working beyond these times to facilitate safe working procedures and keep your orders moving.

Workforce

Most of our employees are now working back in our office. This includes our Sales Team and Customer Service Team. Our Logistics Team is also on site to process your orders. However, we will NOT accept any visitors during this time, apart from delivery and collection drivers who are adhering to social distancing protocol, as per Government guidelines.

Delivery Lead Times

Our logistics team and courier partners are working on delivering your order as quickly as possible. However, due to the current situation please allow an additional 24-48 hours for the delivery to arrive. If you do not receive your order in this period, please contact us and we shall endeavour to assist you. We thank you for your patience and cooperation.

Contact Free Delivery

Our courier partners are operating a contact free delivery and customers will not be asked to sign the handheld units and the driver will take a photo of the parcel at the point of delivery. With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

Unoccupancy Of Your Premises

If you are not able to occupy your premises on a daily basis due to these events and are expecting an order delivery, please contact us on customerservice@ballicom.co.uk quoting your Order Number in the Subject.

Technical Faults/ Advice

If you have a technical fault with a product or require technical advice, please email us at customerservice@ballicom.co.uk or log a query online and we will be able to assist you. Alternatively, you can simply reply to an email we have sent to you. We encourage you to email rather than telephone for a speedier response.

Response Times

We will be working to resolve your enquiry as soon as we can. We appreciate your support and understanding during these unprecedented circumstances. Our team will do their very best to keep you updated as much as possible with any developments relating to our office support and wish you well.

We will, of course, abide by Government guidelines and will continue to monitor the situation and lockdown restrictions. Our business practices will periodically shift accordingly to accommodate, so do please check back to review this message. Or, simply call our Sales or Customer Service Team to talk to one of our advisors.

Lastly, we would like to thank our great team who are working through this difficult time.

Thank you for your continued custom.

Ballicom International

Cancellation of Order

1. If you have purchased as a Private consumer, under the United Kingdom's Consumer Rights Act, you have the right to cancel the contract for the purchase of any of these items within a period of 14 days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced.
2. Cancellation must be informed to us in writing by letter, fax or email. We will not accept cancellation by telephone.
3. Under the Consumer Rights Act consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Please take care not to damage the packaging when opening/removing goods for inspection. Returned goods should be accompanied by all of their original packaging etc
4. Items such as Personal Computers and Laptops can be returned for a refund under the Consumer Rights Act providing that pre-installed software has not been registered etc as to do so would exceed what a consumer would be able to do in a shop.
5. Please note that you will be responsible for the costs of returning the goods to us and you must take reasonable care to ensure that we receive the goods back and that the goods are not damaged in transit. Please retain proof of postage. We request that Goods be returned to us within 7 days of cancellation.
6. We shall issue a refund within 30 days of the cancellation directly to the method of original payment
7. Please note that the Consumer Rights Act apply only to purchases made by consumers. Purchases made by businesses or by individuals acting on behalf of a business, trade or profession are not covered by these Regulations

Company Information

Ballicom Limited
T/A Ballicom International
Established 1993

Address

Ballicom International
Ballicom House
101 Lockhurst Lane
Coventry
CV6 5SF

Registered in England and Wales
15 March 1993
Company Registration 2799428

Bank details as below

Ballicom Ltd
Barclays Bank
Leicester Corporate Banking Center
P.O. Box 54
Town Hall Square
Leicester LE1 9AA

Sort Code	20-49-37
Account No	10579882
GBP Account IBAN	GB44BARC20493710579882
US Dollar Account IBAN	GB20BARC20493744455333
Euro Account IBAN	GB38BARC20493755330455
Swift Code	BARCGB22

Cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies.

Delivery Questions

Delivery times are quoted in working days and do not include bank holidays. Please expect orders placed over Christmas to be slightly delayed.

Delivery Charges

7 Day Delivery	OVER £100 ORDERS - Free
7 Day Delivery	Under £100 ORDERS - £2.90
3 Working Days	£4.16 + VAT (£4.99)
Next Working Day	£6.66 + VAT (£7.99)

Order and Payment Confirmed by 4.30pm

Collection: FREE (Normally Next Working Day)

Delivery Surcharges to these Post Codes

IV3-40	£20
IV52-54	£20
IV63	£20
KW1-14	£20
PA10-40	£20
PH19-40	£20
PH50	£20
HS	£50
IV41-51	£50
IV55-56	£50
KA27-28	£50
KW15-17	£50
PA41-49	£50
PA60-62	£50
PA76-78	£50
PH41-44	£50
ZE	£50
IM	£50
JE	£50
GY	£50
TR21-25	£50
BT	£20

Goods are dispatched by overnight courier and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier is at fault for delayed delivery once the goods have been dispatched.

Shipping to EU

If you are thinking about purchasing goods from Ballicom and you are based within the EU, please see the new regulations regarding the shipments to the EU member states following Brexit here.

Export Orders

Please note due to high Administrative Costs we cannot ship Export Orders below Goods value of £500

Telephone No from abroad + 44 2476 703108

Facsimile from abroad + 44 2476 703102

Ballicom will supply goods to outside the UK and will only supply on a Cleared Funds basis. Please refer to the following:

Information concerning your payment

Bank Payment

Payment can be made to our bank details as below

Ballicom Ltd
Barclays Bank
Leicester Corporate Banking Center
P.O. Box 54
Town Hall Square
Leicester LE1 9AA

Sort Code	20-49-11
Account No	10579882
IBAN No	GB64BARC20491110579882
Dollar Account No	44455333
Swift Code	BARCGB22

Credit Cards/Cheques

Please Note we do NOT accept Credit Card or Cheques payments for overseas orders.

Information regarding VAT

Goods supplied to EU countries are subject to VAT (20%) until and unless the buyer is registered for VAT and a copy of the VAT certificate is sent to us. We will then verify with our Local VAT Office.

No VAT is charged outside EU Countries but only if we are shipping the products directly to the buyer and it is up to the buyer to declare the goods and pay the right duty in their own country.

If you require anymore information please email sales@ballicom.eu or call on + 44 2476 703108

Other Information

Delivered Duty Unpaid (DDU) - obligations of the seller

The seller is responsible for delivering the goods to the buyer at a named place of destination. The seller neither clears the goods for import nor unloads the goods.

DDU - obligations of the buyer

The buyer has to clear the goods for import and takes on the risks and costs of the goods as soon as they are accessible at the named destination.

Import VAT

Generally, you must pay VAT on imported goods at the same rate that the goods attract if they were supplied in the UK. The procedure for making payment depends mostly on whether the country from which you are importing goods is inside or outside the European Union (EU). You can reclaim VAT from goods imported from within the EU when you declare them on your VAT return.

CFR - obligations of the buyer

Under CFR, the buyer becomes responsible for the goods and all associated extra costs and risks once they have been delivered over a ship's rail at the port of departure. The 'extra' costs are any that arise en route to the named port of destination other than the cost of seafreight itself, which the buyer will have paid.

Shipping to the EU

Sending a parcel to EU countries

If you are thinking about purchasing goods from Ballicom International and you are based in a country within Europe but are in need of some guidance, or if you are unsure of the new regulations regarding the shipments to EU member states following Brexit, we’re here to help.

Shipping from the UK to EU countries post-Brexit

As of 1st January 2021, parcels to Europe will be subject to customs and duty fees. This means that goods shipped from UK mainland to EU countries will have to clear customs and will require a commercial invoice and/or other export documentation.

The recipient will then have to pay customs or local VAT charges and a handling fee in the receiving country before they can claim the parcel. These charges will depend on the country they are sending to, the value of the item and whether it is a gift or commercial goods.

Ballicom will not be responsible for any of these additional costs under any circumstances and it will be entirely the recipient's responsibility.

Which countries are part of the European Union?

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Before making a purchasing

If you are based in any of the above countries and you are being quoted by a Ballicom Sales Representative, they will always quote you accordingly and take into account certain shipping requirements and the destination of where the goods will be dispatched, therefore the price for shipping the goods out to you and the overall quotation in these instances will more than likely be higher than normal.

Please Note: As stated above, the additional charges are determined by a specific shipping criteria such as price of the item(s), type of product(s), weight and dimensions of the parcel and the destination of where the goods will be dispatched but the overall shipping prices are generated via the selected courier services’ (TNT) online booking system.

Delivery lead times

In most cases, orders placed before 1pm (business days) will be processed the same day. We strive to dispatch all stock orders to you within 3-4 business days, however we cannot absolutely guarantee this level of service at all times as delivery lead times will vary depending on where the goods are being dispatched in the EU. For a quick quote for your parcel delivery to EU member states or if you require further clarification on shipping overseas then please do get in touch and one of the Ballicom team will be able to assist further.

Faulty Returns

Unless otherwise stated in the product description, all goods are supplied with a warranty for up to 12 months. Certain items such as batteries for will only have a 90 day warranty. Certain other products contain their own manufacturers warranty, which may vary between manufacturers.

Should you discover the goods are faulty, please inform us via our website: contact and clicking on the Enquiry Type : Faulty Product Return Request

We shall then send you the appropriate method of handling the faulty goods by either asking for the items to be returned back to us or in some circumstances, the return may be handled by the manufacturer or their authorized repair centre.

Should you return any goods which upon inspection are not faulty, or have been subject to willful damage or accident or negligence by you, we may charge you for any delivery charges together with our expenses.

We request that Goods be returned to us within 7 days of our Returns confirmation.

We will then ensure that we deal with the return as quickly as practical.

These terms and conditions do not affect your statutory rights

Not receiving Ballicom Emails

If you do not receive the confirmation message within a few minutes of signing up, please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through.

How to prevent email from going into a "bulkmail" folder?

Email providers like AOL, Yahoo!, Hotmail, and others are constantly changing their methods to classify email. Our system delivers email to all accounts the same way, and the vast majority get it in their main inbox. Some email providers filter messages based on content, subject line, or the "From" address and may put your email into the recipient's bulk mail folder.

AOL Users:

If you do not receive the confirmation message within a few minutes of signing up, please check your spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click This is Not Spam, which will allow future messages to get through.

We strongly recommend that you do the following to avoid accidentally filtering our future messages:

1. Click Mail in the toolbar at the top of your AOL window
2. Select Block Unwanted Mail
3. Click Custom Sender List
4. Select Allow only the senders and domains listed below
5. Enter this domain: www.ballicom.co.uk
6. Click Save

--> Do not forget to click the link in the confirmation message. Otherwise, you will not receive any of our future emails.

Hotmail Users:

If you do not receive the confirmation message within a few minutes of signing up, please check your Junk E-mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through.

We strongly recommend that you do the following to avoid accidentally filtering our future messages:

1. Click Mail, then Options (next to the Help link)
2. Click Junk E-Mail Protection
3. Click Safe List
4. Enter this domain: www.ballicom.co.uk
5. Click Add

--> Do not forget to click the link in the confirmation message. Otherwise, you will not receive any of our future emails.

Yahoo Users:

If you do not receive the confirmation message within a few minutes of signing up, please check your Bulk Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.

--> Do not forget to click the link in the confirmation message. Otherwise, you will not receive any of our future emails.

Gmail Users:

If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.

--> Do not forget to click the link in the confirmation message. Otherwise, you will not receive any of our future emails.

Outlook 2003 Users:

1. Select Actions from the top menu bar, then select Junk E-mail followed by Junk E-mail Options.
2. Select Safe Senders, then Add.
3. Type www.ballicom.co.uk and click OK.
4. Type sender's 'from' address and click OK.
5. Click OK.

--> Do not forget to click the link in the confirmation message. Otherwise, you will not receive any of our future emails.

Everyone else:

If you do not receive the confirmation message within a few minutes of signing up, please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through.

Privacy Policy

Ballicom International Limited are committed to protecting your privacy. It is important to us to establish and maintain a trustworthy relationship with all our customers. Ballicom take your privacy seriously by ensuring the right measures are in place to protect and secure your personal data in accordance with the Data Protection Act 1998 and General Data Protection Regulations.

Who are we?

Ballicom are primarily a trade supplier of computers, computer components and consumables of the highest quality. The information we use is designed to assist you in all aspects of IT hardware and software.

We are committed to following the correct business practice by being open and transparent with you. This policy informs customers why we store your personal data, where we use the personal data given, and the important steps we take to protect it.

We may collect, store and use the following kinds of personal data:

What types of data do we collect?

The personal data we collect enables Ballicom to process your order in an efficient, timely manner to provide you with the best possible service. The information is collected when completing an order and is not required to browse our website. We ask for a small amount of relevant information by registering with us:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address(es)
• IP Address
• Payment Information (securely stored with our Payment Service Provider SagePay whose Security Policy can be found here https://www.sagepay.co.uk/policies/security-policy

Why do we use your data?

Ballicom use your information to complete and process your orders correctly. We may need to access your data if we require additional information regarding your order. Occasionally we may contact you to keep you up to date with the latest deals Ballicom can offer. Customer satisfaction is a priority to us and we follow up on our orders to make sure they have been received and to ask if you are happy with our service.

Where your Personal Data is Stored?

The information Ballicom collects from you is required so you can continue to purchase with us. This information is stored securely. We store your personal data for the duration you are a customer to us so we can complete your orders and validate any warranty. It is a legal requirement that our accounts department keep and maintain your payment records for a total of six years.

Website Data

When you visit Ballicom’s website, a small amount of data is generated known as cookies. Cookies are small data files that your browser places on your computer or device. Cookies do not store any personal data about you or your use of the web. They can however help us deliver a more tailored service to you – for example, remembering recent product searches.

You can disable cookies from being stored on your computer or device by setting your browser to not accept cookies. Please note a specific visit to our website is not linked to a specific IP address and therefore collects anonymous statistics.

Email and Telephone Communications

Ballicom solely operates on a business to business model. This means we will occasionally contact you to let you know about our services, which are designed to bring value to your business. We work very hard to bring you the best current deals which could benefit you. We pride ourselves on being customer focused and try our best to maintain being a leading UK re-seller.

Do we share your information with third parties?

Ballicom takes your privacy seriously and will only share your data if completely necessary to carry out the services we are providing. We do not sell or share your personal data with any third parties for marketing purposes.

You are responsible for keeping your password confidential. We will not ask you for your password.

It is possible that we may occasionally pass on your data to companies which we partner with to maintain a high level of customer service to you. We will always ensure that any personal details we pass on are going to a reputable company with a privacy policy that is compliant with current regulations. The companies we work with help us handle and execute your order correctly. For example, our suppliers help us get you the best prices, courier companies deliver your goods, and manufacturer's register and validate your purchase warranties.

Accessing your Personal Data

You are entitled to access your personal data Ballicom holds on you at any time. You can do this by emailing your request to our DPO (details below). We work hard to make sure your requests are acted on as quickly as possible and within the GDPR requirements.

You can unsubscribe from Ballicom’s mailing list at any time by visiting the website and clicking on the opt out button located within your account. If you have difficulty finding it then please give us a call and we will point you in the right direction.

Updates to our Privacy Policy

Ballicom may occasionally change and update this Privacy Notice. When we do make any changes, we will publish them on our website. If you have any questions or concerns about the collection, use or disclosure of your personal information, please feel free to contact us at any time.

Ballicom takes pride in the service provided to all customers and work hard to ensure your privacy and personal data is safe.

Any questions relating to this privacy policy should be sent to our Data Protection Officer (DPO): dpo@ballicom.co.uk via email or alternatively by post to

Terms and Conditions – Personal Purchase

Definitions

1. We, us and our refer to Ballicom Limited (Registered in England and Wales Company Registration 2799428

2. You and your refer to the purchaser of the goods from us

3. Consumer means any natural person who, when placing an order with us, is acting for purposes which are outside his or her trade, business or profession

4. website means our web site www.ballicom.co.uk

5. contract means the contract of sale between you and us for the sale of the goods

Business Sales

If you order goods other than as a consumer as defined above, the following Terms and Conditions do NOT apply to you

By placing an order as a Consumer on our website, you confirm acceptance of our Terms & Conditions set out below.

When you place an Order on our website, you will receive an automated Order Acknowledgment advice which is Not our acceptance of your order. No contract exists between you and us until we accept your order by dispatching the goods. You will receive an email confirming dispatch of the goods at which point your Order has been accepted.

Description and Price of the Goods

We make every effort to ensure that the goods described (together with the Images) are accurate at the time you place an order on our website. We also make every effort to ensure that the price is correct at the time of order. However, if the price is incorrect and we discover the error before we accept your order, we will contact you and give you the opportunity to either reconfirming the order at the correct price or cancelling the order. If you cancel your order any payment made will be refunded in full

Delivery Collection

Delivery Charges The price of delivery will be clearly stated upon checkout before you confirm the order.

Next Working Day Delivery 6.80 + vat =7.99 (Order before 3pm)

3 Day Working Delivery - 4.25 + VAT = 4.99

and 7 Working Day Delivery 2.54 + VAT = 2.99

UK MAINLAND ONLY

SURCHARGES WILL BE CHARGED FOR THE FOLLOWING POSTCODES

0IV3-40 IV52-54 IV63 KW1-14 PA10-40 PH19-40 PH50 HS IV41-51 IV55-56 KA27-28 KW15-17 PA41-49 PA60-62 PA76-78 PH41-44 ZE IM JE GY TR21-25 BT

Goods are dispatched by post or by overnight courier and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched.

Claims Notification

Any claim for non-delivery of a Goods shall be notified in writing by you to us within 3 working days of the date of the dispatch as stated in our email to you confirming Dispatch

Any claim that any Goods have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by you to us in writing within 3 working days of their delivery

Collection

You need to wait for an email from us to confirm that the order is ready for collection before attempting to collect your order.

Cancellation of Order

1. If you have purchased as a Private consumer, under the United Kingdom's Consumer Rights Act, you have the right to cancel the contract for the purchase of any of these items within a period of 14 days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced.

2. Cancellation must be informed to us in writing by letter, fax or email. We will not accept cancellation by telephone.

3. Under the Consumer Rights Act consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Please take care not to damage the packaging when opening/removing goods for inspection. Returned goods should be accompanied by all of their original packaging etc

4. Items such as Personal Computers and Laptops can be returned for a refund under the Consumer Rights Act providing that pre-installed software has not been registered etc as to do so would exceed what a consumer would be able to do in a shop.

5. Please note that you will be responsible for the costs of returning the goods to us and you must take reasonable care to ensure that we receive the goods back and that the goods are not damaged in transit. Please retain proof of postage. We request that Goods be returned to us within 7 days of cancellation.

6. We shall issue a refund within 30 days of the cancellation directly to the method of original payment

7. Please note that the Consumer Rights Act apply only to purchases made by consumers. Purchases made by businesses or by individuals acting on behalf of a business, trade or profession are not covered by these Regulations

Warranties

Unless otherwise stated in the product description, all goods are supplied with a warranty for up to 12 months. Certain items such as batteries for will only have a 90 day warranty. Certain other products contain their own manufacturers warranty, which may vary between manufacturers.

Should you discover the goods are faulty, please inform us via our website:contact us and clicking on the Enquiry Type : Faulty Product Return Request

We shall then send you the appropriate method of handling the faulty goods by either asking for the items to be returned back to us or in some circumstances, the return may be handled by the manufacturer or their authorized repair centre.

Should you return any goods which upon inspection are not faulty, or have been subject to willful damage or accident or negligence by you, we may charge you for any delivery charges together with our expenses.

We request that Goods be returned to us within 7 days of our Returns confirmation.

We will then ensure that we deal with the return as quickly as practical.

Force Majeure

We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control

Limitation of liability

We shall not be liable to you for any loss or damage:

where there is no breach of a legal duty owed to you by us or by our employees or agents or where such loss or damage is not reasonably foreseeable to us when we accept your order and to the extent that any increase in loss or damage results from breach by you of any term of the contract.

Our maximum liability to you under the contract shall be the value of the goods that you ordered

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit

These terms and conditions do not affect your statutory rights

Terms and Conditions -Business Purchase

Definitions

1. In these conditions the following terms shall have the following meanings.

Company 'means BALLICOM LIMITED T/A BALLICOM INTERNATIONAL

Customer 'means the customer of the Company.

Contract' means any contract for the sale of Goods by the Company to the Customer.

Goods' means any Goods forming the subject of this contract including parts and components of or materials incorporated in them.

Quotation

2 Quotations by the Company unless otherwise stated in them shall be open for acceptance within 14 days of the date of the quotation.

Existence of Contract

3.1 No Contract shall come into existence until the Customer's order (however given) is accepted by the earliest of:
  the Company's written acceptance; or
  delivery of the Goods; and
  the Company's invoice

3.2 These conditions shall be incorporated in the Contract to the exclusion of any terms or conditions stipulated or referred to by the Customer.

3.3 Except as expressly provided for in this document no variation or amendment of this document or oral promise or commitment related to it shall be valid unless committed to writing and signed by or on behalf of both parties.

Prices

4.1 The Price for the Goods is ex-works and excludes packing, insurance and carriage, VAT and other taxes or duties. The Price invoiced is calculated in respect of the quantity of Goods actually delivered irrespective of the quantity in respect of which any quotation was issued.

4.2 The Company shall have the right in respect of any uncompleted portion of the Contract to adjust its prices for any increase in the price of materials, parts, labour, transport, changes in work or delivery schedules or quantities or any other costs of any kind arising for any reason after the date of the Contract.

Payment

5.1 When a Credit account limit is offered by the Company to the Customer, all invoices are payable without discount of any kind in pounds sterling within 30 days of the date of the Company's invoice at the Company's premises stated on the invoice and in no circumstances shall the Customer be entitled to make any deduction or withhold payment for any reason at all.

5.2 Without prejudice to any other rights of the Company if the Customer fails to pay the invoice price by the due date the Customer shall pay interest on any overdue amount from the date of which payment was due to the date of actual payment (whether before or after judgement) on a daily basis at a rate of 4% p.a. over the base rate from time to time quoted by the Lloyd Bank plc and reimburse to the Company all costs and expenses (including legal costs) incurred in the collection of any overdue amount.

5.3 Any extension of the credit account limit by the Company to the customer is entirely at the discretion of the Company and any extension of the limit allowed by the company may be altered or withdrawn at any time by the Company. If the Customer exceeds it's allowed credit limit without authorisation by the Company, the Company may demand payment in full of all invoices delivered to the Customer and clause 5.2 shall apply to any unpaid invoices thereafter.

Title

6.1 For the purpose of section 12 of the Sale of Goods Act 1979 the Company shall transfer only such title or rights in respect of the Goods as the Company has and if the Goods are purchased from a third party shall transfer only such title or rights as that party had and has transferred to the Company.

6.2 Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Company and shall not pass to the Customer until the amount due under the invoice for them (including interest and costs) has been paid in full

6.3 Until title passes the Customer shall hold the Goods as bailee for the Company and shall store or mark them so that they can at all times be identified as the property of the Company.

6.4 The Company may at any time before title passes and without any liability to the Customer:
  Repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Customer's right to use, sell or otherwise deal in them; and
  for that purpose (or determining what if any Goods are held by the Customer and inspecting them) enter any premises of or occupied by the Customer.

6.5 Until title passes the entire proceeds of sale of the Goods shall be held in trust for the Company and shall be held in a separate designated account and not mingled with other moneys or paid into any overdrawn bank account and shall be at all times identifiable as the Company's money.

6.6 The Company may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Customer.

Risk, Delivery and Performance

7.1 The Goods are delivered to the Customer when the Company makes them available to the Customer or any agent of the Customer or any carrier (who shall be the Customer's agent whoever pays its charges) at the Company's premises or other delivery point agreed by the Company.

7.2 Risk in the Goods passes when they are delivered in accordance with clause 7.1.

7.3 The Company may at its discretion deliver the Goods by instalments in any sequence.

7.4 Where the Goods are delivered by instalments, no default or failure by the Company in respect of any one or more instalments shall vitiate the Contract in respect of the Goods previously delivered or undelivered Goods.

7.5 The Company may deliver to the Customer and the Customer shall accept in satisfaction of the Contract a lesser number than the number of Goods ordered.

7.6 Any dates quoted by the Company for the delivery of the Goods are approximate only and shall not form part of the Contract and the Customer acknowledges that in the performance expected of the Company no regard has been paid to any quoted delivery dates.

7.7 If the Customer fails:
  to take delivery of the Goods or any part of them on the due date; and
  to provide any instructions or documents required to enable the Goods to be delivered on the due date,
  the Company may on giving written notice to the Customer store or arrange for the storage of the Goods, and on the service of the notice:
  risk in the Goods shall pass to the Customer;
  delivery of the Goods shall be deemed to have taken place; and
  the Customer shall pay to the Company all costs and expenses including storage, any redelivery and insurance charges arising from its failure.

7.8 The Company shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or failure in delivery or performance from any cause at all nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or performance of or repudiate the Contract.

Claims Notification

8.1 Any claim for non-delivery of a Goods shall be notified in writing by the Customer to the Company within 3 working days of the date of the Company's invoice.

8.2 Any claim that any Goods have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by the Customer to the Company within 3 working days of their delivery.

8.3 Any alleged defect shall be notified by the Customer to the Company in seven working days of the delivery of the Goods or in the case of any defect which is not reasonably apparent on inspection within seven working days of the defect coming to the Customer's attention and in any event in the following periods:
  for Goods manufactured by the Company twelve months from the date of delivery
  for Goods not of the Company's manufacture the warranty period given by the manufacturer.
  And subject to clauses 10.3a and 10.3b (below)

8.4 Any claim under this condition must be in writing and must contain full details of the claim including the part numbers of any allegedly defective Goods.

8.5 The Company shall be afforded reasonable opportunity and facilities to investigate any claims made under this condition and the Customer shall, if so requested in writing by the Company, promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to the Company for examination.

8.6 The Company shall have no liability with regard to any claim in respect of which the Customer has not complied with the claims procedures in these conditions.

Scope of Contract

9.0 Under no circumstances shall the Company have any liability of whatever kind for:

9.1 any defects resulting from wear and tear, accident, improper use by the Customer or use by the Customer except in accordance with the instructions or advice of the Company or the manufacturer of any Goods or neglect or from any instructions or materials provided by the Customer;

9.2 any Goods which have been adjusted, modified or repaired, or if the Company's serial identification sticker is altered or removed from the Goods

9.3 the suitability of any Goods for any particular purpose or use under specific conditions whether or not the purpose or conditions were known or communicated to the Company;

9.4 any substitution by the Company of any materials or components not forming part of any specification of the Goods agreed in writing by the Company;

9.5 any descriptions, illustrations, specifications, figures as to performance, drawings and particulars of weights and dimensions submitted by the Company contained in the Company's catalogues, price lists or elsewhere since they are merely intended to represent a general idea of the Goods and not to form part of the Contract or be treated as representations;

9.6 any technical information, recommendations, statements or advice furnished by the Company, its servants or agents not given in writing in response to a specific written request from the Customer before the Contract is made; or

9.7 any variations in the quantities or dimensions of any Goods or changes of their specifications or substitution of any materials or components, if the variation or substitution does not materially affect the characteristics of the Goods, and the substituted materials or components are of a quality equal or superior to those originally specified.

Extent of Liability

10.1 The Company shall have no liability to the Customer for any loss or damage of any nature arising from any breach of any express or implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on the part of the Company or in any other way out of or in connection with the performance or purported performance of or failure to perform the Contract except:
  for death or personal injury resulting from the Company's negligence; and
  as expressly stated in these conditions.

10.2 If the Customer establishes that any Goods have not been delivered, have been delivered damaged are not of the correct quantity or do not comply with their description the Company shall, at its option, replace with similar Goods any Goods which are missing, lost or damaged or do not comply with their description, allow the Customer credit for their invoice value or repair any damaged Goods subject to clause 7.

10.3 If the Customer establishes that any Goods are defective the Company shall, as its option, replace with similar Goods or repair any defective Goods, allow the Customer credit for their invoice value or to the extent that the Goods are not of the Company's manufacture, assign to the Customer (so far as the Company is able to do so) any warranties given by the manufacturer of the Goods to the Company,

10.3a If any Goods are returned within 30 days of purchase and found upon inspection by the Company to be defective the Company will replace the Goods with the same or Goods of the same quality as the company shall choose but not before the next working day

10.3b If Goods are returned after 30 days of purchase the Goods are subject to the manufacturers warranty applicable and will be returned to the manufacturer accordingly for repair or replacement.

10.3c If any Goods returned as defective which are subsequently found not defective, a handling charge of 15% (min £10) will be made of the price of the Goods.

10.4 The delivery of any repaired or replacement Goods shall be at the Company's premises or other delivery point specified for the original Goods.

10.5 Where the Company is liable in accordance with this condition in respect of only some or part of the Goods the Contract shall remain in full force and effect in respect of the other or other parts of the Goods and no set-off or other claim shall be made by the Customer against or in respect of such other or other parts of the Goods.

10.6 No claim against the Company shall be entertained for any defect arising from any design or specification provided or made by the Customer or if any adjustments, alterations or other work has been done to the Goods by any person except the Company.

10.7 The Company shall not be liable where any Goods, the Price of which does not include carriage, are lost or damaged in transit and all claim's by the Customer shall be made against the carrier. Replacements for such lost or damaged Goods will, if available, be supplied by the Company at the prices ruling at the date of dispatch.

10.8 In no circumstances shall the liability of the Company to the Customer under this condition exceed the invoice value of the Goods.

General

11.1 The Company may sub-contract the performance of the Contract in whole or in part.

11.2 The Company may at its discretion suspend or terminate the supply of any Goods if the Customer fails to make any payment when and as due or otherwise defaults in any of its obligations under this document, or becomes insolvent, has an administrative receiver appointed of its business or is compulsorily or voluntarily wound up or the Company bona fide believes that any of those events may occur, and in case of termination may forfeit any deposit paid.

11.3 If the Goods are manufactured in accordance with any design or specification provided or made by the Customer the Customer shall compensate the Company in full on demand for all claims, expenses and liabilities of any nature in connection with them, including any claim, whether actual or alleged, that the design or specification infringes the rights of any third party.

Confidentiality

12 The Customer shall not at any time whether before or after the termination of this the Contract divulge or use any unpublished technical information deriving from the Company or any other confidential information in relation to the Company's affairs or business or method of carrying on business.

Cancellation

13 Orders for Goods which have to be made especially for the Customer will be charged in full unless written notice of cancellation is received within 7 days of the order unless the manufacture of them or any components for them has not commenced at the date of that notice. Orders for stock items may be cancelled by written notice at any time before the Goods are allocated to the Contract but if a cancellation notice is received after the Goods have been allocated to the Contract then a packing and handling charge will be payable by the Customer.

Force Majeure

14 The Company shall not be liable for any failure in the performance of any of it's obligations under this document caused by factors outside it's control.

Law and Jurisdiction

15 This document shall be governed by English law and the Customer consents to the exclusive jurisdiction of the English courts in all matters regarding it except to the extent that the Company invokes the jurisdiction of the courts of any other country.

Notices

16.1 Any notice given under this deed shall be in writing and may be served:
  personally;
  by registered or recorded delivery mail;
  by telex or facsimile transmission (the latter confirmed by telex or post); or
  by any other means which any party specifies by notice to the others.

16.2 Each party's address for the service of notice shall be the above mentioned address or such other address as specified in writing to the other.

Website Disclaimer

(1) Introduction

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website.

(2) Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

(3) Licence to use website

You may view, download for caching purposes only, and print pages from the website, provided that:

1. you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
2. you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;
3. you must not edit or otherwise modify any material on the website.

(4) Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(5) Variation

We may revise this disclaimer from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(6) Entire agreement

This disclaimer constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

(7) Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(8) Our contact details

The full name of our company is Ballicom Ltd and our address is 101 Lockhurst Lane Coventry CV6 5SF Our VAT number is 670007566

You can contact us by email to customerservice@ballicom.co.uk

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Ballicom International is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new digital camera from us we would accept their old digital camera and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

UK Battery Directive

What is the Batteries Directive?

This directive sets out clear guidelines for the collection, treatment and recycling of waste industrial, automotive and portable batteries.

All batteries are required to be labelled with the appropriate battery label.

The regulations have been put in place to ensure that products are recycled using best available treatment, recovery and recycling techniques to ensure human health and high environmental protection.

How do I recycle my old batteries?

Portable Batteries (e.g. Alkaline AAA) can be returned to Ballicom in person at Ballicom House. 101 Lockhurst Lane, Coventry, CV6 5S, (please do not post)

Portable Batteries can also be recycled at a local council site - please contact them directly for further information.

For further information on recycling batteries please contact our compliance schemes at info@ccruk.co.uk