HPE Next Business Day Partner Branded Support extended service agreement - 1 year - on-site

  • Service & Support
    • Coverage window
      The service coverage window specifies the time during which the Partner may contact HP to receive hardware or software technical support and to order replacement parts.
    • Access to technical resources
      The Partner may access HP Priority Partner support resources via telephone, electronic communication, or fax for assistance in resolving hardware or software problems that are complex or difficult to reproduce.
    • HP electronic remote support solution
      As applicable, the HP electronic remote support solution provides robust troubleshooting and repair capabilities that can help the Partner effectively resolve reported incidents. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history.
    • Access to electronic support information and services
      As part of this service, HP provides the Partner with access to certain service and support tools and documentation, including service notifications and certain HP proprietary service diagnostic tools.
    • Installation advisory support
      Remotely delivered advisory support is provided to the Partner who encounters difficulties while performing a product installation or who needs advice on proper installation or updating methods. This service feature does not include walking the Partner through an installation procedure from start to finish.
    • Remote problem diagnosis and support
      Once the Partner has placed a call and HP has acknowledged receipt of the call, HP will work during the coverage window to assist the Partner in isolating the hardware incident and to remotely troubleshoot, remedy, and resolve the incident.
    • Coverage window
    • Access to technical resources
    • Escalation management
    • HP electronic remote support solution
    • Access to electronic support information and services
    • Installation advisory support
    • Remote problem diagnosis and support
  • Model: H9PX2A1#ZYD

    MPN: H9PX2A1#ZYD

£ 18.74 inc VAT £15.62 ex VAT
  • Quickcode 1410242
  • Qty Available 30
  • Total Stock 9876
  • Quantity
  • Next Working Day: £7.97
  • 3 Working Days: £4.98
  • 7 Working Days: Free *(over £100) Exceptions Apply
  • All Delivery Prices inc VAT
  • 7 Day Free, Next day and 3 Day delivery are only available to UK mainland addresses, this excludes: Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
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