HP e-SupportPack is an electronic version of the original HP SupportPack portfolio of support services. HP e-SupportPack is delivered via e-mail, therefore is never out of stock, is easy to replace if lost, is registered via the web and gives you overnight recognition of support. HP SupportPack is a cost-effective way of protecting your HP equipment against any unexpected repair costs. HP SupportPack is a range of IT support services especially designed to meet the support needs of single users, small businesses and corporate enterprises. HP SupportPack provides customers with professional network and hardware support, with a fast and reliable service, at very attractive prices.For technical issues that cannot be resolved remotely, HP offers Express Exchange. This service provides a permanent replacement unit by the following business day in most areas. The replacement unit is couriered to your location free of freight charges. Replacement units are refurbished to like-new condition and are free of major cosmetic defects.