HPE Software Technical Support technical support - for HPE Serviceguard - 3 years

  • The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. HP Software Technical Support provides comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors. Available standard business hours on standard business days, this convenient service gives your IT team direct access to HP IT Response Centers. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. Any member of your IT staff can electronically access essential product and support information. Choose Software Technical Support when you need to improve the productivity of system managers and operators; improve system performance and reduce downtime due to software defects; expedite problem resolution through expert-level technical resources; enjoy consistent service coverage across geographically dispersed sites; update HP and selected third-party software at a predictable cost; take advantage of subscription savings on software updates; keep your license compliancy up-to-date.
    • Access to technical resources
      The customer can access Hewlett Packard Enterprise technical resources via telephone or electronic communication for assistance in resolving software implementation or operations problems.
    • Problem analysis and resolution
      Hewlett Packard Enterprise provides corrective support to resolve identifiable and customer-reproducible software product problems.
    • Problem isolation
      Problem isolation for the software product is provided. The customer is informed if the problem is perceived to be hardware related.
    • Escalation management
      Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources and/or selected third parties to assist with problem solving.
    • Access to technical resources
    • Problem isolation
    • Escalation management
  • Model: HC103E

    MPN: HC103E

RRP: £709.20 inc VAT
Save 11%
£ 624.66 inc VAT £520.55 ex VAT
  • MPN HC103E
  • Quickcode 295105
  • Qty Available 0
  • Total Stock 0

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  • Next Working Day: £7.97
  • 3 Working Days: £4.98
  • 7 Working Days: Free *(over £100) Exceptions Apply
  • All Delivery Prices inc VAT
  • 7 Day Free, Next day and 3 Day delivery are only available to UK mainland addresses, this excludes: Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
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