Electronic HP Care Pack extended service agreement 3 years - on-site

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day1 Onsite Service, and vastly improve your product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when you need it – so you can get back to work.
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Media

We’ll be there the next business day.1

Receive 3 years of next business day onsite repair from an HP-qualified technician for your computing device, if the issue cannot be solved remotely.
Offers an easy-to-purchase, easy-to-use onsite hardware repair service for your HP product.
Enjoy a longer service plan, continued support from HP, and have it onsite!

Support you can count on.

Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.

Help is on the line – or at your door.

Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.

Specifications

Care Pack type Electronic
Warranty coverage In warranty
Place of service Onsite
Service method Onsite repair
Coverage window Standard workdays - 9 hours
Response time Next business day response
Support type Onsite repair
Duration 3 years
Optional service features For eligible products, specific service levels may be offered with protection against accidental damage from handling. When accidental damage protection applies, the Customer receives protection against accidental damage from handling to the covered hardware product as part of this service. Accidental damage from handling is defined as physical damage to a product caused by or resulting from a sudden and unforeseen incident, provided such damage occurs in the course of regular use.
For eligible products, this service feature option allows the Customer to retain defective hard disk or eligible SSD/Flash drive components that the Customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service. All Disk or eligible SSD/Flash Drives on a covered system must participate in the defective media retention.
In addition to defective media retention, this service feature option allows the Customer to retain additional components that have been designated by HP as having data retentive capabilities, such as memory modules. All eligible data retentive components on a covered system must participate in the comprehensive defective material retention. The components that can be retained under this service feature are outlined in the document located at www.hp.com/services/cdmr.
A call-to-repair time commitment may be selected for eligible products in lieu of an onsite response time. For critical incidents (severity 1 or 2) with covered hardware that cannot be resolved remotely, HP will use commercially reasonable efforts to return the covered hardware to operating condition within the specified call-to-repair time commitment.
Optional service features, header Accidental damage protection
Defective media retention
Comprehensive defective material retention
Call-to-repair (CTR) time commitment for hardware support
Code name 2
UNSPSC code 81111812
Service features Fix issues quickly and conveniently with remote IT experts ready to perform remote troubleshooting, diagnostics and problem resolution.
When an issue requires in-person assistance, we’ll be on our way the next business day1 to begin working on your device and help get you back up and running as soon as possible.
We’ll replace any parts or materials required to get your hardware back to working order so you can get back to work.
When complex incidents occur, we’ll be ready. HP’s formal escalation procedures enlist the skills of appropriate resources or third parties to get the job done.
We’ll cover all of the HP branded components such as HP Jetdirect network components, memory components and attached HP branded accessories – including paper trays, duplex units, and storage media.
Service features, header Remote problem diagnosis and support
Onsite hardware support- next business day1
Replacement parts and materials included
Escalation management
Coverage for all HP branded components
Coverage period (month) 36
Warranty type S
  • The Electronic CarePaq capability allows you to receive, update, and activate a wide range of valuable CarePaq services over the Internet. Electronic CarePaqs reduce complexity - you will be able to create a highly streamlined, highly efficient internal sales and logistics flow that takes full advantage of the speed and paperless capabilities of the Internet. Electronic CarePaqs increase efficiency - eliminate stock-outs, the need for volume forecasting, in-bound inventory management, and other time-consuming record keeping tasks. Eliminate the cost of inventory and shipping/mailing physical kits. Enhance control and provide complete electronic reporting and archiving capabilities. Electronic CarePaqs will help you provide faster, more responsive service, and a streamlined buying process for customers and prospects.
    • Support you can count on
      Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
    • Help is on the line – or at your door
      Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.
    • Receive 3 years of next business day onsite repair from an HP-qualified technician for your computing device, if the issue cannot be solved remotely
    • Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support
    • Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person
  • Model: U3477E

    MPN: U3477E

RRP: £456.00 inc VAT
Save 7%
£ 419.72 inc VAT £349.77 ex VAT
  • MPN U3477E
  • Quickcode 304310
  • Qty Available 30
  • Total Stock 9876
  • Quantity
  • Buy 2 for £348.79 + VAT each
  • Buy 3 for £347.81 + VAT each
  • Buy 4 for £346.83 + VAT each
  • Buy 5 for £345.85 + VAT each
  • Buy 6+ for £344.87 + VAT each
Shipping
  • Next Working Day: £7.97
  • 3 Working Days: £4.98
  • 7 Working Days: Free *(over £100) Exceptions Apply
  • All Delivery Prices inc VAT
  • 7 Day Free, Next day and 3 Day delivery are only available to UK mainland addresses, this excludes: Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
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Call Now: 02477 710171
Or Email to: trade@ballicom.co.uk

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