HPE
HPE 6-Hour Call-To-Repair Hardware Support with Comprehensive Defective Material Retention Post Warranty extended service agreement - 1 year - on-site
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MPN: U3EW7PE QuickCode: 1051971Basic Specification
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Product DescriptionHPE 6-Hour Call-To-Repair Hardware Support with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site
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TypeExtended service agreement
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Service IncludedParts and labour
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LocationOn-site
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Full Contract Period1 year
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Repair Time6 hours
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Service Availability24 hours a day / 7 days a week
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Full Specification
General
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Service IncludedParts and labour
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LocationOn-site
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Full Contract Period1 year
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Repair Time6 hours
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Service Availability24 hours a day / 7 days a week
Details
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Service & SupportExtended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday ?? Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ?? Technical support - remote monitoring - 1 year ?? Comprehensive defective material retention - 1 year
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HPE 1 year Post Warranty Foundation Care Call to Repair wCDMR DL980 Service
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Media
For products covered by Foundation Care, HPE offers three distinct service levels:
- HPE Foundation Care NBD Service
- HPE Foundation Care 24x7 Service
- HPE Foundation Care CTR Service
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Product Features
- Remote problem diagnosis and support
Once the customer has placed and HP has acknowledged the receipt of a call as described in 'general provisions', HP will work during the coverage window to isolate the hardware incident and to remotely troubleshoot, remedy, and resolve the incident with the customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support solutions to access covered products, or HP may use other means available to facilitate remote incident resolution. - Onsite hardware support
For hardware incidents that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. - Coverage window
The coverage window specifies the time during which the described services are delivered onsite or remotely. Calls received outside this coverage window will be logged at the time the call is placed to HP, but will not be acknowledged as described in 'general provisions' until the next day for which the customer has a coverage window. - Onsite response time for hardware support
For incidents with covered hardware that cannot be resolved remotely, HP will use commercially reasonable efforts to respond onsite within the specified onsite response time. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HP, as described in 'general provisions'. The onsite response time ends when the HP authorized representative arrives at the customer's site, or when the reported event is closed with explanation that HP has determined it does not currently require an onsite intervention. - Escalation management
HP has established formal escalation procedures to facilitate the resolution of complex incidents. Local HP management coordinates incident escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.
- Remote problem diagnosis and support
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Key Selling Points
- Remote problem diagnosis and support
- Onsite hardware support
- Escalation management
- Access to electronic support information and services
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References
Model: U3EW7PE
MPN: U3EW7PE
- MPN U3EW7PE
- Quickcode 1051971
- Qty Available 10
- Total Stock 10
- Buy 2 for £3,818.36 + VAT each
- Buy 3 for £3,813.96 + VAT each
- Buy 4 for £3,809.56 + VAT each
- Buy 5 for £3,805.16 + VAT each
- Buy 6+ for £3,800.76 + VAT each
Shipping
- 3 Working Days: £4.98
- 7 Working Days: Free *(over £100) Exceptions Apply
- All Delivery Prices inc VAT
- 7 Day Free, Next day and 3 Day delivery are only available to UK mainland addresses, this excludes: Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
Buying for Business?
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Or Email to: trade@ballicom.co.uk