HPE
HPE Foundation Care Next Business Day Exchange Service Post Warranty extended service agreement - 1 year - shipment
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MPN: U4CR8PE QuickCode: 1055305Basic Specification
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Product DescriptionHPE Foundation Care Next Business Day Exchange Service Post Warranty - extended service agreement - 1 year - shipment
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TypeExtended service agreement
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Service IncludedReplacement
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LocationShipment
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Full Contract Period1 year
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Response TimeNext business day
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Service Availability9 hours a day / 5 days a week
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Full Specification
General
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Service IncludedReplacement
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LocationShipment
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Full Contract Period1 year
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Response TimeNext business day
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Service Availability9 hours a day / 5 days a week
Details
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Service & SupportExtended service agreement - replacement - 1 year - shipment - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year
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HPE 1 year Post Warranty Foundation Care Next business day Exchange VCX level 3 products Service
HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products. Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard Enterprise products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.
Media
Provides access to HPE technical resources for problem resolution
- May contribute to improved system performance and reduced downtime
- Allows your IT resources to stay focused on their core tasks and priorities
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Product Features
- HPE Foundation Care NBD service
It works on standard business hours and standard business days. Next-business-day onsite response is applied for incidents with covered hardware that cannot be resolved remotely, HPE will use commercially reasonable efforts to respond onsite the next business day. A Hewlett Packard Enterprise authorized representative will arrive at the customer's site during the coverage window to begin hardware maintenance service the next coverage day after the call has been received and acknowledged by HPE. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HPE. - HPE Foundation Care 24/7 service
Hardware support is available 24/7 including HPE holidays. 4-hour onsite response is applied for incidents with covered hardware that cannot be resolved remotely. A Hewlett Packard Enterprise authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service within four hours of the call having been received and acknowledged by HPE. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HPE. Software support coverage window is 24x7. Once a software problem is logged, a Hewlett Packard Enterprise Solution Center engineer will respond to the call within two hours. - Escalation management
Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources to assist the customer with problem solving. For selected third-party software products for which HPE is providing software support and update services, HPE will follow the agreed-upon escalation processes established between HPE and the third-party vendor to assist with problem resolution.
- HPE Foundation Care NBD service
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Key Selling Points
- Escalation management
- HPE electronic remote support
- Access to electronic support information and services
- Remote problem diagnosis and support
- Onsite hardware support
- Replacement parts and materials
- Firmware updates for selected products
- Access to technical resources
- Software support
- Installation advisory support
- Software features and operational support
- Software product and documentation updates
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References
Model: U4CR8PE
MPN: U4CR8PE
- MPN U4CR8PE
- Quickcode 1055305
- Qty Available 10
- Total Stock 10
- Buy 2 for £266.84 + VAT each
- Buy 3 for £265.86 + VAT each
- Buy 4 for £264.88 + VAT each
- Buy 5 for £263.90 + VAT each
- Buy 6+ for £262.92 + VAT each
Shipping
- 3 Working Days: £4.98
- 7 Working Days: Free *(over £100) Exceptions Apply
- All Delivery Prices inc VAT
- 7 Day Free, Next day and 3 Day delivery are only available to UK mainland addresses, this excludes: Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
Buying for Business?
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Or Email to: trade@ballicom.co.uk