Hewlett Packard Enterprise
HPE Foundation Care Next Business Day Exchange Service Post Warranty extended service agreement - 1 year - shipment
Image
images for illustration purposes only, actual product may differ.
MPN: U4CR8PE QuickCode: 1055305Basic Specification
-
Product DescriptionHPE Foundation Care Next Business Day Exchange Service Post Warranty - extended service agreement - 1 year - shipment
-
TypeExtended service agreement
-
Service IncludedReplacement
-
LocationShipment
-
Full Contract Period1 year
-
Response TimeNext business day
-
Service Availability9 hours a day / 5 days a week
-
Full Specification
General
-
Service IncludedReplacement
-
LocationShipment
-
Full Contract Period1 year
-
Response TimeNext business day
-
Service Availability9 hours a day / 5 days a week
Details
-
Service & SupportExtended service agreement - replacement - 1 year - shipment - response time: NBD - availability: 9 hours a day / Monday-Friday � Technical support - remote diagnosis - 1 year � Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday � New releases update - 1 year � Product info support - web knowledge base access - 1 year
-
-
Product Features
- HPE Foundation Care NBD service
It works on standard business hours and standard business days. Next-business-day onsite response is applied for incidents with covered hardware that cannot be resolved remotely, HPE will use commercially reasonable efforts to respond onsite the next business day. A Hewlett Packard Enterprise authorized representative will arrive at the customer's site during the coverage window to begin hardware maintenance service the next coverage day after the call has been received and acknowledged by HPE. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HPE. - HPE Foundation Care 24/7 service
Hardware support is available 24/7 including HPE holidays. 4-hour onsite response is applied for incidents with covered hardware that cannot be resolved remotely. A Hewlett Packard Enterprise authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service within four hours of the call having been received and acknowledged by HPE. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HPE. Software support coverage window is 24x7. Once a software problem is logged, a Hewlett Packard Enterprise Solution Center engineer will respond to the call within two hours. - Escalation management
Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources to assist the customer with problem solving. For selected third-party software products for which HPE is providing software support and update services, HPE will follow the agreed-upon escalation processes established between HPE and the third-party vendor to assist with problem resolution.
- HPE Foundation Care NBD service
-
Key Selling Points
- Escalation management
- HPE electronic remote support
- Access to electronic support information and services
- Remote problem diagnosis and support
- Onsite hardware support
- Replacement parts and materials
- Firmware updates for selected products
- Access to technical resources
- Software support
- Installation advisory support
- Software features and operational support
- Software product and documentation updates
-
References
Model: U4CR8PE
MPN: U4CR8PE
- MPN U4CR8PE
- Quickcode 1055305
- Qty Available 10
- Total Stock 10
- Buy 2 for £266.84 + VAT each
- Buy 3 for £265.86 + VAT each
- Buy 4 for £264.88 + VAT each
- Buy 5 for £263.90 + VAT each
- Buy 6+ for £262.92 + VAT each
Shipping
- 3 Working Days: £4.98
- 7 Working Days: Free *(over £100) Exceptions Apply
- All Delivery Prices inc VAT
- 7 Day Free, Next day and 3 Day delivery are only available to UK mainland addresses, this excludes: Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
Buying for Business?
Call Now: 02477 710171
Or Email to: trade@ballicom.co.uk
