HPE
HPE Support Plus 24 extended service agreement - 4 years - on-site
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MPN: U6J01E QuickCode: 842144Basic Specification
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Product DescriptionHPE Support Plus 24 - extended service agreement - 4 years - on-site
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TypeExtended service agreement
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Service IncludedParts and labour
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LocationOn-site
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Full Contract Period4 years
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Response Time4 hours
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Service Availability24 hours a day / 7 days a week
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Full Specification
General
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Service IncludedParts and labour
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LocationOn-site
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Full Contract Period4 years
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Response Time4 hours
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Service Availability24 hours a day / 7 days a week
Details
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Service & SupportExtended service agreement - parts and labour - 4 Years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday ?? Technical support - phone consulting - 4 Years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ?? New releases update - 4 Years ?? Product info support - web knowledge base access - 4 Years
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Product Features
- Escalation management
Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources to assist the customer with problem solving. For selected third-party software products for which HPE is providing software support and update services, HPE will follow the agreed-upon escalation processes established between HPE and the third-party vendor to assist with problem resolution. - HPE electronic remote support solution
The HPE electronic remote support solution provides robust troubleshooting and repair capabilities. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history. The remote system access may enable the Hewlett Packard Enterprise support specialist to provide more efficient troubleshooting and faster problem resolution. - Access to electronic support information and services
As part of this service, Hewlett Packard Enterprise provides the customer with access to certain electronic and Web-based tools. The customer has access to certain capabilities made available to registered users with linked entitlements, such as downloading selected HPE software patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users; expanded Web-based searches of technical support documents to facilitate faster problem solving; service diagnostic tools with password access and more. - Software support
HPE provides corrective support to resolve identifiable and customer-reproducible software product problems. HPE also provides support to help the customer identify problems that are difficult to reproduce. In addition, the customer receives assistance in troubleshooting problems and determining configuration parameters for supported configurations.
- Escalation management
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Key Selling Points
- Escalation management
- HPE electronic remote support solution
- Access to electronic support information and services
- Remote problem diagnosis and support
- Onsite hardware support
- Replacement parts and materials
- 4-hour onsite response
- Firmware updates for selected products
- Software support
- Access to technical resources
- Software features and operational support
- Software product and documentation updates
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References
Model: U6J01E
MPN: U6J01E
- MPN U6J01E
- Quickcode 842144
- Qty Available 0
- Total Stock 0
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