HPE Support Plus 24 extended service agreement - 3 years - on-site

  • The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year. Service coverage encompasses HP products and selected multivendor hardware and software. In addition, this convenient HP packaged service makes software updates available to you at substantial savings.
    • Escalation management
      Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources to assist the customer with problem solving. For selected third-party software products for which HPE is providing software support and update services, HPE will follow the agreed-upon escalation processes established between HPE and the third-party vendor to assist with problem resolution.
    • HPE electronic remote support solution
      The HPE electronic remote support solution provides robust troubleshooting and repair capabilities. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history. The remote system access may enable the Hewlett Packard Enterprise support specialist to provide more efficient troubleshooting and faster problem resolution.
    • Access to electronic support information and services
      As part of this service, Hewlett Packard Enterprise provides the customer with access to certain electronic and Web-based tools. The customer has access to certain capabilities made available to registered users with linked entitlements, such as downloading selected HPE software patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users; expanded Web-based searches of technical support documents to facilitate faster problem solving; service diagnostic tools with password access and more.
    • Software support
      HPE provides corrective support to resolve identifiable and customer-reproducible software product problems. HPE also provides support to help the customer identify problems that are difficult to reproduce. In addition, the customer receives assistance in troubleshooting problems and determining configuration parameters for supported configurations.
    • Escalation management
    • HPE electronic remote support solution
    • Access to electronic support information and services
    • Remote problem diagnosis and support
    • Onsite hardware support
    • Replacement parts and materials
    • 4-hour onsite response
    • Firmware updates for selected products
    • Software support
    • Access to technical resources
    • Software features and operational support
    • Software product and documentation updates
  • Model: U8334E

    MPN: U8334E

RRP: £2,680.80 inc VAT
Save 12%
£ 2,342.28 inc VAT £1,951.90 ex VAT
  • MPN U8334E
  • Quickcode 271714
  • Qty Available 0
  • Total Stock 0

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  • Buy 6+ for £1,929.90 + VAT each
  • Next Working Day: £7.97
  • 3 Working Days: £4.98
  • 7 Working Days: Free *(over £100) Exceptions Apply
  • All Delivery Prices inc VAT
  • 7 Day Free, Next day and 3 Day delivery are only available to UK mainland addresses, this excludes: Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
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