HPE Support Plus extended service agreement - 3 years - on-site

  • The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. HP Support Plus helps you increase the performance and availability of your IT infrastructure with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support 13 hours per day, 5 days per week. In addition, this convenient HP Care Pack packaged service makes software updates available to you at substantial savings.
    • Escalation management
      Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources to assist the customer with problem solving.
    • HPE electronic remote support solution
      The HPE electronic remote support solution provides robust troubleshooting and repair capabilities. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history. A Hewlett Packard Enterprise support specialist will only use the remote system access with the customer's authorization. The remote system access may enable the Hewlett Packard Enterprise support specialist to provide more efficient troubleshooting and faster problem resolution.
    • Onsite hardware support
      For hardware incidents that cannot be resolved remotely, a Hewlett Packard Enterprise authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain products, HPE may elect to replace such products in lieu of repairing them.
    • Replacement parts and materials
      Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available engineering improvements required by HPE to assure supportability of the product.
    • Software support
      HPE provides corrective support to resolve identifiable and customer-reproducible software product problems. HPE also provides support to help the customer identify problems that are difficult to reproduce. In addition, the customer receives assistance in troubleshooting problems and determining configuration parameters for supported configurations.
    • Access to technical resources
      The customer can access Hewlett Packard Enterprise technical resources via telephone, electronic communication, or fax for assistance in resolving software implementation or operations problems.
    • Provides 4-hour response for HP hardware.
    • Provides 2-hour response on software support through telephone access to highly trained support personnel.
    • Updates HP software and select third party software at a predictable cost.
    • Provides advantageous subscription savings on software updates.
    • Provides access to HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.
  • Model: UC573E

    MPN: UC573E

RRP: £1,599.60 inc VAT
Save 11%
£ 1,408.26 inc VAT £1,173.55 ex VAT
  • MPN UC573E
  • Quickcode 304734
  • Qty Available 0
  • Total Stock 0

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  • Buy 4 for £1,160.35 + VAT each
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  • Buy 6+ for £1,151.55 + VAT each
Shipping
  • Next Working Day: £7.97
  • 3 Working Days: £4.98
  • 7 Working Days: Free *(over £100) Exceptions Apply
  • All Delivery Prices inc VAT
  • 7 Day Free, Next day and 3 Day delivery are only available to UK mainland addresses, this excludes: Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
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