Lenovo Premier Support with Onsite NBD extended service agreement - 5 years - on-site

5 Year Premier Support with Onsite


Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Tech support with the Premier difference
  • Advanced-level techs.
  • End to End case management.
  • Faster, first-time resolution.
5 Year Premier Support with Onsite
Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.

We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.

Add a new dimension to your IT

Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.

What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?

Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.

Premier Support Center

  • Advanced technical support available 24 x 7 x 365
  • Dedicated phone number and no phone tree menu to navigate
  • Single point of contact for end to end case & escalation management
  • Hardware and OEM software support 1

Technical Account Managers (TAMs)

  • Proactive relationship and escalation management
  • Personalized recommendations for your business
  • Robust quarterly reporting and account reviews

Priority Service Delivery

  • Top of the queue for service requests
  • Next-business-day onsite labour 2
  • warranty claims including parts and labour 2
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.

That’s the Premier difference.
1 Not included:
  - Enterprise software applications
  - Non-Lenovo supplied software
  - Non-warranty spare parts and servicing

2  Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.

Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 3:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.

3  Not available in all countries.

4  Various levels available. Select criteria apply. Contact your local sales representative for more details.

    • Hardware and software support
    • Dedicated Premier phone support with no menus to navigate
    • Unscripted troubleshooting
    • Direct access to advanced-level technicians
    • A single technical point-of-contact to manage the case through resolution
  • Model: 5WS0T36190

    MPN: 5WS0T36190

RRP: £267.60 inc VAT
Save 38%
£ 163.64 inc VAT £136.37 ex VAT
  • MPN 5WS0T36190
  • Quickcode 1481269
  • Qty Available 30
  • Total Stock 1500
  • Quantity
  • Buy 2 for £135.39 + VAT each
  • Buy 3 for £134.41 + VAT each
  • Buy 4 for £133.43 + VAT each
  • Buy 5 for £132.45 + VAT each
  • Buy 6+ for £131.47 + VAT each
Shipping
  • Next Working Day: £7.97
  • 3 Working Days: £4.98
  • 7 Working Days: Free *(over £100) Exceptions Apply
  • All Delivery Prices inc VAT
  • 7 Day Free, Next day and 3 Day delivery are only available to UK mainland addresses, this excludes: Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
Buying for Business?

Call Now: 02477 710171
Or Email to: trade@ballicom.co.uk

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