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Avocent Hardware Maintenance Gold - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Advance parts replacement
Location
Shipment
Return Shipment
At customer expense
Full Contract Period
1 year
Response Time
Next business day
Service Availability
24 hours a day / 7 days a week
Price Band
$2,001-$3,000
General
Service Included
Advance parts replacement
Location
Shipment
Return Shipment
At customer expense
Full Contract Period
1 year
Response Time
Next business day
Service Availability
24 hours a day / 7 days a week
Price Band
$2,001-$3,000
Details
Service & Support
Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Product features
Service agreement
The extended service agreement covers necessary maintenance support over a contract period of 2 years, allowing continuous protection for your hardware.
Parts replacement
Advance parts replacement is included, minimizing downtime and ensuring quick restoration of your system functionality.
Responsive support
With a next business day response time, the service ensures prompt assistance, facilitating seamless operations and reducing potential interruptions.
Key selling points
Extended service agreement ensures support
Advance parts replacement for quick hardware recovery
Next business day response time enhances operational efficiency
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
