Dell Upgrade from 2Y Collect & Return to 2Y Alienware Care
Extended service agreement | parts and labour (for desktops) | 2 years | on-site | response time: 1-2 business days
£177.48
inc VAT
£147.90 ex
VAT
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 2Y Collect & Return to 2Y Alienware Care - extended service agreement - 2 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | 1-2 business days |
| Class of Equipment | Desktops |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | 1-2 business days |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 2 years - on-site - response time: 1-2 business days Technical support - phone or chat support - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday |
|---|
Product features
Reliable support coverage
The 2Y Alienware Care upgrade ensures customers receive support for their Dell desktops over a two-year period, extending the peace of mind associated with ownership.Convenient on-site service
With on-site location service, customers benefit from expert assistance directly at their premises, enhancing accessibility during support requests.Quick response time
The commitment to a response time of 1-2 business days means that potential issues are addressed swiftly, minimizing disruption to productivity.Comprehensive service offerings
Included services such as parts and labor, web support, remote diagnosis, and phone or chat support ensure that users have multiple options to resolve their concerns effectively.Key selling points
- 24x7 gaming-ready support – Around-the-clock access to Dell technicians trained on Alienware systems and common gaming issues.
- Faster, more convenient resolution – Includes advanced troubleshooting and, where available, onsite or advanced exchange options after remote diagnosis to get systems back in the game quickly.
- Accidental Damage coverage on eligible configs – Protection for qualified drops, spills and surges helps avoid unexpected repair bills when accidents happen.
- Optimized for high-performance use – Designed specifically for gaming and creator workloads, helping keep Alienware systems tuned, updated and ready for demanding titles.
- Alienware-branded PCs can be marketed with Alienware Care as a single, easy-to-understand support label built from existing Premium Support / Premium Support Plus + AD entitlements.
References
MPN: ADMM_2CR2AC
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