AudioCodes Customer Support Advance Hardware Replacement Service
Extended service agreement | advance parts replacement | 1 year | shipment | response time: 2 days | for Mediant 3000
Main Specification
| Product Description | AudioCodes Customer Support Advance Hardware Replacement Service - extended service agreement - 1 year - shipment |
|---|---|
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 2 days |
| Designed For | Mediant 3000 |
General
| Service Included | Advance parts replacement |
|---|---|
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 2 days |
Details
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: 2 days |
|---|
Compatibility Information
| Designed For | AudioCodes Mediant 3000 |
|---|
Product features
Efficient service support
The extended service agreement provides essential support for managing complicated network devices, ensuring that help is readily available when needed. This proactive approach facilitates effective network management and enhances overall operational efficiency.Reliable parts replacement
Advance parts replacement allows organizations to swiftly respond to hardware issues, reducing the potential for extended downtime. This feature supports seamless network functionality and helps maintain productivity during equipment maintenance.Key selling points
- Application developer training
- Jointly defined solution architecture, integration strategy, test plans and test completion date
- Assignment of a Field Application Engineer, backed by key development resources, for a specified interval, to work with the equipment vendor's integration team
- Joint definition of testing duration, test selection and performance criteria
- Submission of a written report of test results and additional modifications required prior to a field application deployment
- Verification of AudioCodes' design specifications in an operational network environment
- Documented results according to the agreed upon test plan
- Immediate resolution of mission-critical issues to meet deadlines
References
MPN: AHR-M3K_S8/YR
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