APC Advantage Ultra Service Plan
Extended service agreement | parts and labour (for UPS and power devices) | 1 year | on-site | business hours | response time: NBD | for P/N: E3SUPS10K3I, E3SUPS10K3IB, E3SUPS15K3I, E3SUPS15K3IB, E3SUPS15KHB1, E3SUPS15KHB2
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RRP: £3,602.04 inc VAT
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£1,148.03 ex
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All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | APC Advantage Ultra Service Plan - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | Business hours |
| Class of Equipment | UPS and power devices |
| Covered Configurations | UPS 10-15 kVA |
| Designed For | P/N: E3SUPS10K3I, E3SUPS10K3IB, E3SUPS10KH, E3SUPS10KHB, E3SUPS10KHB1, E3SUPS10KHB2, E3SUPS15K3I, E3SUPS15K3IB, E3SUPS15KH, E3SUPS15KHB, E3SUPS15KHB1, E3SUPS15KHB2 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | Business hours |
| Class of Equipment | UPS and power devices |
| Covered Configurations | UPS 10-15 kVA |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: business hours Technical support - preventive maintenance - 1 year - on-site - availability: business hours - 1 incident per year Technical support - remote monitoring - 1 year - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | P/N: E3SUPS10K3I, E3SUPS10K3IB, E3SUPS10KH, E3SUPS10KHB, E3SUPS10KHB1, E3SUPS10KHB2, E3SUPS15K3I, E3SUPS15K3IB, E3SUPS15KH, E3SUPS15KHB, E3SUPS15KHB1, E3SUPS15KHB2 |
|---|
Product features
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.Corrective maintenance
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.Functional verification
During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Logistics coordination
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Proactive monitoring
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.System cleaning
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.Key selling points
- Flexible on site response times
- Experienced certified field service engineer
- Environmental inspection
References
MPN: WADVULTRA-EZ-15
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