Dell Upgrade from 1Y Collect & Return to 3Y ProSupport
Extended service agreement | parts and labour | 3 years | on-site | response time: NBD | for Chromebook 5190 2-in-1, 5190 Education
£126.84
inc VAT
£105.70 ex
VAT
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 1Y Collect & Return to 3Y ProSupport - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Designed For | Chromebook 5190 2-in-1, 5190 Education |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell Chromebook 5190 2-in-1, 5190 Education |
|---|
Product features
Comprehensive support
Dell's upgrade from 1Y Collect & Return to 3Y ProSupport offers extensive coverage for your device, ensuring parts and labor are included for three years. With on-site service, you receive the convenience of support right at your location.Rapid response
Experience peace of mind with the next business day response time. This swift service ensures that any issues you face will be addressed promptly, minimizing downtime and keeping your operations smooth.Around-the-clock assistance
Benefit from 24/7 access to phone consulting, web support, web knowledge base, and remote diagnosis. This round-the-clock assistance ensures help is always available, whenever you need it, making it ideal for critical needs.Dedicated technical support
Gain access to Dell's dedicated technical support for three years, offering both phone and email consulting. This ensures you have the expertise needed to tackle any challenges, providing a seamless experience for resolving issues.Key selling points
- 24x7 expert support - Around‑the‑clock access to in‑region Dell technicians for both hardware and common software issues, so users can get help whenever problems arise-not just during business hours.
- Next Business Day onsite repair - After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts-typically by the next business day-to get systems back up and running quickly and reduce downtime.
- Proactive monitoring and alerts (with SupportAssist) - Automated monitoring on eligible systems helps detect hardware issues early, often before users notice a problem, enabling faster, more predictable resolution.
- Reduced IT workload - Dell experts handle front‑line troubleshooting and coordinated repair, so internal IT teams spend less time on break/fix tickets and more time on strategic initiatives.
- Consistent global experience - Standardized, enterprise‑grade support across laptops, desktops and workstations in supported countries, giving organizations a single, dependable support model for a distributed workforce.
References
MPN: CC5M5_1CR3PS
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