Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£2.90Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
Extended service agreement - parts and labour - 1 year - carry-in
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday - severity urgent
Technical support - phone consulting - 1 year - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity low / medium / high
New releases update - 1 year
The AudioCodes 24X7 Program offers an extensive service agreement covering parts and labor for network devices, ensuring your system remains operational with minimal downtime.
Around-the-clock assistance
With service availability 24 hours a day, 7 days a week, this program provides phone consulting for urgent issues, ensuring help is always just a call away.
Dedicated technical support
Benefit from specialized technical support for severity low, medium, and high issues available Monday through Friday, 9 hours a day, to keep your network devices running smoothly.
Continuous updates
Stay updated with new releases included in the service, ensuring your equipment benefits from recent advancements and features.
Key selling points
1 year full contract period for comprehensive coverage
24/7 phone consulting for urgent issues
Carry-in service location with return shipment at manufacturer expense
Technical support for a wide range of severity levels
Includes new releases update for updated functionality
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
