Dell Upgrade from 1Y Alienware Care to 3Y Alienware Care
Extended service agreement | parts and labour (for notebooks) | 2 years (2nd/3rd year) | on-site | response time: 1-2 business days
More like this
In this category:
Main Specification
| Product Description | Dell Upgrade from 1Y Alienware Care to 3Y Alienware Care - extended service agreement - 2 years - 2nd/3rd year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 2 years |
| Support Period | 2nd and 3rd year |
| Response Time | 1-2 business days |
| Class of Equipment | Notebooks |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 2 years |
| Support Period | 2nd and 3rd year |
| Response Time | 1-2 business days |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 2 years - on-site - response time: 1-2 business days Technical support - phone or chat support - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday |
|---|
Product features
Coverage
The extended service agreement offers parts and labor support for your notebooks, providing protection and maintenance throughout the contract period.Response time
With a 1-2 business days response time for on-site service, any issues with your device can be quickly addressed to minimize disruption to your workflow.Multi-channel support
Access assistance through various channels including phone or chat, ensuring help when needed and enhancing the overall user experience.Remote diagnosis option
Utilizing remote diagnosis, technical support can quickly identify issues and provide solutions without the need for physical visits, saving time and effort.Key selling points
- 24x7 gaming-ready support – Around-the-clock access to Dell technicians trained on Alienware systems and common gaming issues.
- Faster, more convenient resolution – Includes advanced troubleshooting and, where available, onsite or advanced exchange options after remote diagnosis to get systems back in the game quickly.
- Accidental Damage coverage on eligible configs – Protection for qualified drops, spills and surges helps avoid unexpected repair bills when accidents happen.
- Optimized for high-performance use – Designed specifically for gaming and creator workloads, helping keep Alienware systems tuned, updated and ready for demanding titles.
- Alienware-branded PCs can be marketed with Alienware Care as a single, easy-to-understand support label built from existing Premium Support / Premium Support Plus + AD entitlements.
References
MPN: ANVM_1AC3AC
What our Customers think about us!
Page generated at:
04/06/2026 20:28:17