Dell Upgrade from 1Y Basic Onsite to 4Y ProSupport
Extended service agreement | parts and labour (for notebooks) | 4 years | on-site | 10x5 | response time: NBD | for Dell 15 DC15255
MPN
DNL3_1OS4PS
Manufacturer
DELL
QuickCode
1671025
Qty immediately available
30
Total stock
1000999
RRP: £177.86 inc VAT
£166.26
inc VAT
£138.55 ex
VAT
Save
6%
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 1Y Basic Onsite to 4Y ProSupport - extended service agreement - 4 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 10 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Dell 15 DC15255 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 10 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 4 Years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell 15 DC15255 |
|---|
Product features
Faster, more reliable support services designed for small business
Dell ProSupport is your support services solution. With faster, more reliable support services designed to address the technology challenges you face today, Dell ProSupport is focused on your needs, time demands and budget. For small businesses without an IT professional on staff, Dell ProSupport takes care of both you and your employees' technology support needs seven days a week, 24 hours a day.Support in no time
With Dell ProSupport you get direct access to certified technicians in the Dell Expert Center in virtually no time. You also receive how-to assistance for common questions on popular small business software applications like Microsoft Office, Adobe Acrobat and Photoshop and help configuring simple wired and wireless networks. Dell treats you like the professional you are and works diligently to get you up and running as quickly as possible so that you can get back to your business.Support designed with you in mind, for peace of mind
Dell ProSupport is designed for organizations with limited or no dedicated IT staff. Your employees receive 24x7 direct break-fix hardware support plus how-to support on popular software applications. When productivity is key to the success of your organization, you need to know that your employees can find the help they need to perform their everyday tasks efficiently. And when every technical issue is business-critical, you need to know you have 24x7 access to the Dell Expert Center for immediate phone troubleshooting and problem resolution. Dell ProSupport provides that peace of mind.The help you need to run your business: Dell ProSupport key features
Dell ProSupport provides the how-to help and getting started advice your employees need to stay productive in their daily activities. Your employees have 24x7 phone or online access to: virus and spyware help, application assistance, getting started advice and remote assistance.Key selling points
- 24x7 expert support - Around‑the‑clock access to in‑region Dell technicians for both hardware and common software issues, so users can get help whenever problems arise-not just during business hours.
- Next Business Day onsite repair - After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts-typically by the next business day-to get systems back up and running quickly and reduce downtime.
- Proactive monitoring and alerts (with SupportAssist) - Automated monitoring on eligible systems helps detect hardware issues early, often before users notice a problem, enabling faster, more predictable resolution.
- Reduced IT workload - Dell experts handle front‑line troubleshooting and coordinated repair, so internal IT teams spend less time on break/fix tickets and more time on strategic initiatives.
- Consistent global experience - Standardized, enterprise‑grade support across laptops, desktops and workstations in supported countries, giving organizations a single, dependable support model for a distributed workforce.
References
MPN: DNL3_1OS4PS
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