Dell Upgrade from 2Y Basic Onsite to 4Y Dell Care Plus
Extended service agreement | parts and labour (for notebooks) | 4 years | on-site | repair time: 1-2 business days
£184.34
inc VAT
£153.62 ex
VAT
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 2Y Basic Onsite to 4Y Dell Care Plus - extended service agreement - 4 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Repair Time | 1-2 business days |
| Class of Equipment | Notebooks |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Repair Time | 1-2 business days |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - repair time: 1-2 business days Technical support - phone or chat support - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 4 Years - availability: 24 hours a day / Monday-Sunday |
|---|
Product features
Comprehensive support options
The Dell Care Plus service provides various support channels including web support, remote diagnosis, and phone or chat availability, making it easier to address issues promptly.Rapid repair turnaround
Repairs are completed within 1-2 business days, ensuring that your notebook is back in working order without long delays.Inclusive of parts and labor
The service includes coverage for both parts and labor, minimizing unexpected expenses associated with notebook repairs.On-site service convenience
Professionals will come to your location for repairs, eliminating the hassle of transporting your notebook to a repair center.Extended contract duration
With a full contract period of 4 years, customers can enjoy long-term protection and support for their notebook investment.Key selling points
- 24x7 access to Dell experts – Around-the-clock phone and online support from in-region ProSupport technicians for covered hardware and common software issues.
- Next Business Day onsite repair – After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts, typically by the next business day, to reduce downtime.
- Optional Accidental Damage and KYHD – Dell Care Plus can be configured with Accidental Damage and Keep Your Hard Drive to add real-world and data-protection coverage where risk is highest.
- Balanced cost and capability – Provides stronger response and expertise than Dell Care Basic while remaining more economical than full ProSupport Plus for PCs.
- Easy to standardize globally – Aligns multiple ProSupport-based SKUs under a single Dell Care Plus label to simplify portfolio and entitlement management for partners and IT teams.
- DCP maps ProSupport-based support into the 'better' Dell Care tier, offering 24x7 expert help and NBD onsite repair with optional accident and data-retention add-ons.
References
MPN: DNL3_2OS4DCP
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