Dell Upgrade from 2Y Basic Onsite to 3Y Dell Care Plus
Extended service agreement | parts and labour (for notebooks) | 3 years | on-site | repair time: 1-2 business days | for Dell 14 Plus 2-in-1 DB04250, 14 Plus DB14250, 16 Plus DB16250
£173.11
inc VAT
£144.26 ex
VAT
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 2Y Basic Onsite to 3Y Dell Care Plus - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Repair Time | 1-2 business days |
| Class of Equipment | Notebooks |
| Designed For | Dell 14 Plus 2-in-1 DB04250, 14 Plus DB14250, 16 Plus DB16250 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Repair Time | 1-2 business days |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - repair time: 1-2 business days Technical support - phone or chat support - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell 14 Plus 2-in-1 DB04250, 14 Plus DB14250, 16 Plus DB16250 |
|---|
Product features
Comprehensive support
This service plan includes coverage for parts and labor, ensuring prompt resolution of any issues that may arise with your notebook.Timely repairs
With a repair time of 1-2 business days, customers can quickly get back to their tasks without significant interruptions.Convenient on-site service
The service provides on-site support, meaning technicians come directly to the user’s location to perform necessary repairs.Multiple support options
Customers have access to various support channels including web support, remote diagnosis, and phone or chat assistance for added convenience.Key selling points
- 24x7 access to Dell experts – Around-the-clock phone and online support from in-region ProSupport technicians for covered hardware and common software issues.
- Next Business Day onsite repair – After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts, typically by the next business day, to reduce downtime.
- Optional Accidental Damage and KYHD – Dell Care Plus can be configured with Accidental Damage and Keep Your Hard Drive to add real-world and data-protection coverage where risk is highest.
- Balanced cost and capability – Provides stronger response and expertise than Dell Care Basic while remaining more economical than full ProSupport Plus for PCs.
- Easy to standardize globally – Aligns multiple ProSupport-based SKUs under a single Dell Care Plus label to simplify portfolio and entitlement management for partners and IT teams.
- DCP maps ProSupport-based support into the 'better' Dell Care tier, offering 24x7 expert help and NBD onsite repair with optional accident and data-retention add-ons.
References
MPN: DPL7_2OS3DCP
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