Dell Upgrade from 1Y Basic Onsite to 5Y Basic Onsite
Extended service agreement | parts and labour (for notebooks) | 4 years (2nd/3rd/4th/5th year) | on-site | 10x5 | for Pro 13, 14, 16
Main Specification
| Product Description | Dell Upgrade from 1Y Basic Onsite to 5Y Basic Onsite - extended service agreement - 4 years - 2nd/3rd/4th/5th year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Support Period | 2nd, 3rd, 4th and 5th year |
| Service Availability | 10 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Pro 13 Plus PB13250, 13 Plus PB13255, 14 Plus PB14250, 14 Plus PB14255, 16 Plus PB16250, 16 Plus PB16255 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Support Period | 2nd, 3rd, 4th and 5th year |
| Service Availability | 10 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 4 Years - availability: business hours / Monday-Friday Technical support - web support - 4 Years - availability: business hours / Monday-Friday Technical support - e-mail consulting - 4 Years - availability: business hours / Monday-Friday |
|---|
Compatibility Information
| Designed For | Dell Pro 13 Plus PB13250, 13 Plus PB13255, 14 Plus PB14250, 14 Plus PB14255, 16 Plus PB16250, 16 Plus PB16255 |
|---|
Key selling points
- This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products.
- Onsite support only after scripted remote diagnosis (depending on system and location) - technician and/or part is dispatched usually within 1–2 business days after remote diagnosis confirms a covered issue.
- Business Hours only phone, email or chat support (not including support for Software related issues).
- Advanced Exchange (for monitors, docks, some peripherals) – Basic Hardware Service may use next business day Advanced Exchange: Dell ships a replacement unit the next business day after phone/online diagnosis, subject to availability and region.
References
MPN: DPNL5_1OS5OS
Customers Also Bought
What our Customers think about us!
Page generated at:
04/06/2026 06:23:12