HP Poly Elite On-Site
Extended service agreement | advance parts replacement (for video conferencing devices) | 3 years | shipment | response time: NBD | for Poly Studio E70; Poly Studio E70
Main Specification
| Product Description | HP Poly Elite On-Site - extended service agreement - 3 years - shipment |
|---|---|
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Class of Equipment | Video conferencing devices |
| Covered Configurations | Studio E70 auto track 4k USB camera with dual lens multi microphone array |
| Designed For | Poly Studio E70; Poly Studio E70 |
General
| Service Included | Advance parts replacement |
|---|---|
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Class of Equipment | Video conferencing devices |
| Covered Configurations | Studio E70 auto track 4k USB camera with dual lens multi microphone array |
Details
| Service & Support | Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD Technical support - consulting - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - report - 3 years - availability: 24 hours a day / Monday-Sunday Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday New releases update - 3 years |
|---|
Compatibility Information
| Designed For | HP Poly Studio E70 Poly Studio E70 |
|---|
Product features
Single point of contact for you to get the help you need
Poly will assign a dedicated Customer Succes Manager (CSM) to monitor, analyze and report on the service and support of your Poly solutions.The go-to tech support you can always count on
The TAM is your primary technical resource who manages escalations, updates the CSM, offers recommendations for deployment planning, provides version control for software and hardware product upgrades, and oversees remote deployment of system upgrades.Priority 24x7 technical support to a designated team
Receive account-specific phone access to the customer support team familiar with your deployment who assist in solving issues around-the-clock.Ecosystem Cloud Partner Support (ECPS)
Ecosystem Cloud Partner Support (ECPS) improves response times in Poly-enabled ecosystem cloud solutions by acting as your primary point of contact.Key selling points
- Poly will assign a dedicated Customer Succes Manager (CSM) to monitor, analyze and report on the service and support of your Poly solutions.
- The TAM is your primary technical resource who manages escalations, updates the CSM, offers recommendations for deployment planning, provides version control for software and hardware product upgrades, and oversees remote deployment of system upgrades.
- Poly will provide advance replacement for any failed hardware component covered under Elite. If Poly’s technical support representative determines that a replacement part is required to resolve an issue, a replacement part will be shipped by Poly with all freight charges paid for next business day delivery using an expedited carrier service.
References
MPN: E87090312
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