HP Poly Elite On-Site - extended service agreement - 3 years - shipment
Features
| Number of years | 3 |
|---|---|
| UNSPSC-code | 81111812 |
Product features
Single point of contact for you to get the help you need
Poly will assign a dedicated Customer Succes Manager (CSM) to monitor, analyze and report on the service and support of your Poly solutions.The go-to tech support you can always count on
The TAM is your primary technical resource who manages escalations, updates the CSM, offers recommendations for deployment planning, provides version control for software and hardware product upgrades, and oversees remote deployment of system upgrades.We'll have you up and running in no time
Poly will provide advance replacement<sup>[1]</sup> for any failed hardware component covered under Elite. If Poly’s technical support representative determines that a replacement part is required to resolve an issue, a replacement part will be shipped by Poly with all freight charges paid for next business day delivery using an expedited carrier service.Key selling points
- Priority 24x7 Technical Support to a designated team
- Ecosystem Cloud Partner Support (ECPS)
- Pro-active Software Version Management
- Software maintenance update and upgrade assistance
- We maintain your Poly collaboration asset list
- Elite Service Program Review
- Upgraded Poly Lens Premium Software
- Poly Support Portal Access
- Professional Services Discounts
- Optional Fee-based Services
References
MPN: E88280312
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04/06/2026 03:56:37