Ricoh Assurance Program Gold for Mid-Volume Product Segment
Extended service agreement | parts and labour (for scanners) | 1 year | on-site | response time: 8 h | repair time: 8 hours | Upgrade, must be purchased within 30 days of the product purchase | for Ricoh fi-7800, fi-8820, fi-8930, fi-8950
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Ricoh Assurance Program Gold for Mid-Volume Product Segment - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
8 hours
Repair Time
8 hours
Pricing Type
Upgrade, must be purchased within 30 days of the product purchase
Class of Equipment
Scanners
Designed For
Ricoh fi-7800, fi-8820, fi-8930, fi-8950
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
8 hours
Repair Time
8 hours
Pricing Type
Upgrade, must be purchased within 30 days of the product purchase
Class of Equipment
Scanners
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site - response time: 8 h - repair time: 8 hours
Technical support - phone consulting - 1 year
Technical support - web support - 1 year
Technical support - preventive maintenance - 1 year
Extended service agreement - replacement - 1 year - if repair is impossible
Compatibility Information
Designed For
Ricoh fi-7800, fi-8820, fi-8930, fi-8950
Product features
Swift Support Response
The agreement features an 8-hour response time, allowing issues to be addressed quickly to maintain productivity.
Comprehensive Service Package
Included in the service are parts, labor, phone consulting, and web support, ensuring users have access to all necessary resources.
Efficient Preventive Maintenance
Regular preventive maintenance is part of the program, helping to minimize the risk of unexpected breakdowns and costly repairs.
Confident Repair Timeframe
With a commitment to an 8-hour repair time, users can trust that their devices will be back in working order promptly.
Replacement Assurance
In cases where repair is impossible, the program offers a replacement service to ensure continuous operation.
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
