Dell Upgrade from 1Y Basic Onsite to 5Y ProSupport
Extended service agreement | parts and labour (for desktops) | 5 years | on-site | response time: NBD | NPOS | for Dell Canvas 27; Precision 3240, 3260, 3431, 3440, 3450, 3460, 3640, 3650
Main Specification
| Product Description | Dell Upgrade from 1Y Basic Onsite to 5Y ProSupport - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Desktops |
| Designed For | Dell Canvas 27; Precision 3240 Compact, 3240 Compact BTX, 3260 Compact, 3431, 3440 Small Form Factor, 3440 XE Small Form Factor, 3450 Small Form Factor, 3450 XE Small Form Factor, 3460 Small Form Factor, 3640 Tower, 3640 XE Tower, 3650 Tower |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell Canvas 27 Dell Precision 3240 Compact, 3240 Compact BTX, 3260 Compact, 3431, 3440 Small Form Factor, 3440 XE Small Form Factor, 3450 Small Form Factor, 3450 XE Small Form Factor, 3460 Small Form Factor, 3640 Tower, 3640 XE Tower, 3650 Tower |
|---|
Key selling points
- 24x7 direct access to in-region non-scripted ProSupport engineers
- Hardware and software support, proactive issue resolution with telemetry-driven insights.
- Next business day onsite support after remote diagnosis
- Enable SupportAssist for fleet automated issue detection, proactive resolution and alerts
- Self-heal before issues occur
- Improve Productivity
- Benefit from hyperefficient resolution
References
MPN: FW3L3_1OS5PS
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04/06/2026 08:07:27