HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention
Extended service agreement | parts and labour | 4 years | on-site | 24x7 | repair time: 6 hours | for P/N: JH298A#AC3, JH298A#AC4, JH299A#ABB, JH299A#AC3, JH299A#AC4, JH299A#B2C, JH299A#B8X
RRP: £706.00 inc VAT
£694.21
inc VAT
£578.51 ex
VAT
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Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - extended service agreement - 4 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | P/N: JH298A#AC3, JH298A#AC4, JH299A#ABB, JH299A#AC3, JH299A#AC4, JH299A#B2C, JH299A#B8X |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday Extended service agreement - parts and labour - 4 Years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 4 Years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 4 Years New releases update - 4 Years Product info support - web knowledge base access - 4 Years Comprehensive defective material retention - 4 Years |
|---|
Compatibility Information
| Designed For | P/N: JH298A#AC3, JH298A#AC4, JH299A#ABB, JH299A#AC3, JH299A#AC4, JH299A#B2C, JH299A#B8X |
|---|
Product features
Efficient on-site support
This service ensures that trained professionals are dispatched to the customer's location, providing hands-on assistance that addresses issues directly at the source.Round-the-clock availability
Support is accessible 24 hours a day and 7 days a week, ensuring help is available whenever needed, minimizing delays in service.Swift response and repair times
With a response time of 2 hours and repair times of 6 to 8 hours, the service aims to reduce downtime significantly, enhancing operational efficiency.Comprehensive service offerings
The service includes a wide range of support options such as phone consulting, web knowledge base access, and remote diagnosis, equipping customers with multiple resources for effective problem resolution.Defective material retention
This feature allows customers to retain defective parts, facilitating easier replacement and compliance with operational standards.Key selling points
- Escalation management
- HPE electronic remote support solution
- Access to electronic support information and services
References
MPN: H1FP7E
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