HPE Foundation Care Call-To-Repair Service

Extended service agreement | parts and labour | 3 years | on-site | 24x7 | repair time: 6 hours | for FlexNetwork 5940, 5940 2-slot, 5940 32-port, 5940 48p, 5940 4-slot

MPN H6AW9E
Manufacturer HPE
QuickCode 1345508
Qty immediately available 0
Total stock 0
RRP: £8,530.99 inc VAT
£8,265.24 inc VAT
£6,887.70 ex VAT
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All products come in brand new original packaging.

Delivery
Order by 4:30pm UK Time (excluding weekends and Bank Holidays) for UK Mainland next working day delivery.

Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.

7 Working Days£0.00 Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98 3 working days (UK Mainland)
Next Working Day£7.97 Next working day (UK Mainland)
Delivery exceptions apply

Main Specification

Product Description HPE Foundation Care Call-To-Repair Service - extended service agreement - 3 years - on-site
Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Repair Time 6 hours
Service Availability 24 hours a day / 7 days a week
Designed For FlexNetwork 5940, 5940 2-slot Chassis, 5940 32-port 40GbE QSFP+, 5940 48p 10GBaseT and 6p 40/100GbE QSFP28, 5940 48p 10GbE SFP/SFP+ and 6p 40/100GbE QSFP28, 5940 4-slot Chassis

General

Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Repair Time 6 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 3 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday Extended service agreement - parts and labour - 3 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years New releases update - 3 years Product info support - web knowledge base access - 3 years

Compatibility Information

Designed For HPE FlexNetwork 5940, 5940 2-slot Chassis, 5940 32-port 40GbE QSFP+, 5940 48p 10GBaseT and 6p 40/100GbE QSFP28, 5940 48p 10GbE SFP/SFP+ and 6p 40/100GbE QSFP28, 5940 4-slot Chassis
Product features

Comprehensive on-site support

Receive support at your location whenever issues arise, ensuring minimal disruption to your operations.

Round-the-clock availability

Enjoy peace of mind with a service available 24 hours a day, 7 days a week, ready to address your needs at any time.

Swift response and repair times

Experience a response time of 2 hours and repair within 6 hours, reducing downtime for your equipment.

Inclusive support resources

Access a wealth of support resources, including phone consulting, web knowledge base, and remote diagnostics to help resolve issues swiftly.
Key selling points
  • Remote problem diagnosis and support
  • Onsite hardware support
  • Replacement parts and materials
  • Firmware updates for selected products
  • Access to technical resources
  • Software support
  • Installation advisory support
  • Software features and operational support
  • Software product and documentation updates
References

MPN: H6AW9E

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