LANDesk Technical Account Manager Enterprise (7:1 per TAM)
Technical support | for LANDesk Security Suite / Management Suite / Asset Lifecycle / Process Manager / Service Desk | phone consulting | 1 year | 8x5 | response time: 1 h
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Main Specification
| Product Description | LANDesk Technical Account Manager Enterprise (7:1 per TAM) - technical support - for LANDesk Security Suite / Management Suite / Asset Lifecycle / Process Manager / Service Desk - 1 year |
|---|---|
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 8 hours a day / 5 days a week |
| Software Title | LANDesk Security Suite / Management Suite / Asset Lifecycle / Process Manager / Service Desk |
General
| Type | Technical support |
|---|---|
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 8 hours a day / 5 days a week |
Software
| Software Title | LANDesk Security Suite / Management Suite / Asset Lifecycle / Process Manager / Service Desk |
|---|
Details
| Service & Support | Phone consulting - 1 year - response time: 1 hour - availability: 8 hours a day / Monday-Friday - 6 contacts / 2 managers / 1 business advisor Training - 1 year - 4 vouchers Consulting - 1 year - on-site - 16 visits |
|---|
Product features
The highest level of support available from LANDesk
You can when you choose the LANDesk Technical Account Manager Enterprise Program. With this program, you gain two LANDesk Technical Account Managers (TAMs) assigned to your support needs, as well as one Business Advisor. It is like adding three extra members to your IT team - without adding extra head count. You acquire a proactive team with specialty knowledge of two LANDesk solutions plus a support business advisor. All three team members have direct access to the engineers who developed those products.Dedicated support with the enterprise program
With the LANDesk Technical Account Manager Enterprise Program, you have specialized points of contact for all of your chosen product support needs. You won't explain your issue multiple times to multiple people. You enjoy fast, personal support with each TAM committed to only a limited number of accounts. You also enjoy 16 days of on-site access to your TAMs and/or business advisor, as well as one-hour response times from your TAMs, along with unlimited access to the LANDesk technical support team. With direct landline and mobile phone access to your managers, there is no need to wait in a hold queue. Your assigned TAMs and business advisor work with your account and are familiar with your specific environment, processes, and business goals and needs.Key selling points
- The highest level of support available from LANDesk
- Two named specialist contacts for your technical support needs
- A three-person team of individuals who know your business and will help you gain the most value from your LANDesk investment
- Proactive technical mentoring and interactive quarterly summaries of your account, its status, and your return on investment
- Sixteen on-site visits annually
- Direct landline and mobile phone access to your TAM(s) and business advisor
- One-hour response time or less
- Priority escalation of all your support issues
- Proactive information on patches, bug fixes, hot topics, and more
- Four free vouchers for LANDesk training courses and events
- Unlimited incident support
- Remote diagnostic support services
References
MPN: H6S21AAE
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