Extended service agreement | parts and labour (for storage arrays) | 2 years | on-site | 24x7 | response time: 4 h | for P/N: K2R62A, K2R62AR, K2R63A, K2R63AR, K2R64A, K2R64AR, K2R65A, K2R65AR, Q0F48A, Q0F48AR
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£0.00Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
Extended service agreement - parts and labour - 2 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 2 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 2 years
Product info support - web knowledge base access - 2 years
New releases update - 2 years
Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
Reduce complexity
Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website.
Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
Key selling points
Maximise productivity by choosing the precise level of services to proactively manage your IT environment
Fast, qualified response increasing uptime and maximizing performance
Purchasing HPE Care Pack service with HPE product reduces total cost of ownership
HPE Care Pack Services delivered through accredited network of partners or by an HPE engineer ensuring the best possible service
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
