Cancellation of Order

Order Cancellation

1. If you have purchased as a Private consumer, under the United Kingdom’s Consumer Rights Act, you have the right to cancel the contract for the purchase of any of these items within a period of 14 days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced.
2. Cancellation must be informed to us in writing by letter, fax or email. We will not accept cancellation by telephone.
3. Under the Consumer Rights Act consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Please take care not to damage the packaging when opening/removing goods for inspection. Returned goods should be accompanied by all of their original packaging etc
4. Items such as Personal Computers and Laptops can be returned for a refund under the Consumer Rights Act providing that pre-installed software has not been registered etc as to do so would exceed what a consumer would be able to do in a shop.
5. Please note that you will be responsible for the costs of returning the goods to us and you must take reasonable care to ensure that we receive the goods back and that the goods are not damaged in transit. Please retain proof of postage. We request that Goods be returned to us within 14 days of cancellation.
6. We shall issue a refund within 30 days of the cancellation directly to the method of original payment
7. Please note that the Consumer Rights Act apply only to purchases made by consumers. Purchases made by businesses or by individuals acting on behalf of a business, trade or profession are not covered by these Regulations