Extended service agreement | parts and labour (for complicated network devices) | 5 years | on-site | 24x7 | response time: 4 h | for Edgeline EL1000, EL1000 10G, EL1000 1G
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£0.00Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday
New releases update - 5 years
Product info support - web knowledge base access - 5 years
Technical support - remote diagnosis - 5 years
Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 5 years
Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Recommendations for firmware version and software patching on supported products to help prevent problems
Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HPE best practices
Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support technology
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
