HPE Proactive Care 24x7 Service
Extended service agreement | parts and labour (for servers) | 5 years | on-site | 24x7 | response time: 4 h | for P/N: 877624-B21, 877626R-B21, 878761-035, 878761-425, 879817-S05, 879822-295, P03072-S01
Main Specification
| Product Description | HPE Proactive Care 24x7 Service - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Designed For | P/N: 877619-031, 877619-291, 877619-371, 877619-AA1, 877620-031, 877620-291, 877620-371, 877620-AA1, 877621-031, 877621-371, 877621-AA1, 877622-031, 877622-371, 877623-031, 877623-371, 877624-B21, 877626R-B21, 878761-035, 878761-425, 878766-S01, 879817-S05, 879819-375, 879822-295, P03072-S01 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 5 years Product info support - web knowledge base access - 5 years New releases update - 5 years Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday Technical support - web support - 5 years |
|---|
Compatibility Information
| Designed For | P/N: 877619-001, 877619-031, 877619-291, 877619-371, 877619-421, 877619-AA1, 877620-001, 877620-031, 877620-291, 877620-371, 877620-421, 877620-AA1, 877621-001, 877621-031, 877621-371, 877621-421, 877621-AA1, 877622-001, 877622-031, 877622-371, 877622-421, 877623-001, 877623-031, 877623-371, 877623-421, 877624-B21, 877625-B21, 877626-B21, 877626R-B21, 877627-B21, 878761-035, 878761-425, 878762-425, 878763-425, 878766-S01, 878767-S01, 879817-S05, 879819-375, 879822-295, P03072-S01 |
|---|
Key selling points
- Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
- Recommendations for firmware version and software patching on supported products to help prevent problems
- Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HPE best practices
- Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support technology
References
MPN: H1K92A5#ZBN
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04/06/2026 01:51:43