HPE Proactive Care 24x7 Service with Defective Media Retention
Extended service agreement | parts and labour (for servers) | 3 years | on-site | 24x7 | response time: 4 h | for P/N: P03630-AA1, Q8T65A, Q8U50A, Q8U51A, Q9V04A, Q9V04B, Q9V05A, Q9V05B, Q9V06A, Q9V06B
Main Specification
| Product Description | HPE Proactive Care 24x7 Service with Defective Media Retention - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Designed For | P/N: 867958-B21, 867959-B21, 867960-B21, 867964-B21, 874461-S01, 874462-S01, 875838-425, 875839-425, 875840-425, 875966-B21, 876100-425, 876862-B21, 876862R-B21, 879991-B21, P02148-001, P03630-AA1, Q8T65A, Q8U49A, Q8U50A, Q8U51A, Q9F00A, Q9F01A, Q9V04A, Q9V04B, Q9V05A, Q9V05B, Q9V06A, Q9V06B |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years New releases update - 3 years Product info support - web knowledge base access - 3 years Defective media retention - 3 years |
|---|
Compatibility Information
| Designed For | P/N: 867958-B21, 867959-B21, 867960-B21, 867961-B21, 867962-B21, 867963-B21, 867964-B21, 874456-S01, 874457-S01, 874458-S01, 874459-S01, 874460-S01, 874461-S01, 874462-S01, 875838-425, 875839-425, 875840-425, 875966-B21, 876100-425, 876862-B21, 876862R-B21, 879991-B21, P02148-001, P03630-AA1, Q8T65A, Q8U49A, Q8U50A, Q8U51A, Q9F00A, Q9F01A, Q9V04A, Q9V04B, Q9V05A, Q9V05B, Q9V06A, Q9V06B |
|---|
Key selling points
- Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
- Recommendations for firmware version and software patching on supported products to help prevent problems
- Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HPE successful practices
- Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support technology
References
MPN: H1K93A3#WAG
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04/06/2026 15:48:59