HPE Proactive Care 24x7 Service with Defective Media Retention
Extended service agreement | parts and labour | 5 years | on-site | 24x7 | response time: 4 h | for P/N: H6Y97B, H6Y97BR, H6Z07B, H6Z07BR, H6Z09B, H6Z09BR
Main Specification
| Product Description | HPE Proactive Care 24x7 Service with Defective Media Retention - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | P/N: H6Y97B, H6Y97BR, H6Z07B, H6Z07BR, H6Z09B, H6Z09BR |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday New releases update - 5 years Product info support - web knowledge base access - 5 years Technical support - remote diagnosis - 5 years Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday Defective media retention - 5 years |
|---|
Compatibility Information
| Designed For | P/N: H6Y97B, H6Y97BR, H6Z07B, H6Z07BR, H6Z09B, H6Z09BR |
|---|
Key selling points
- Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
- Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support technology
References
MPN: H1K93A5#W3K
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04/06/2026 01:36:29