HPE Tech Care Essential Service with Defective Media Retention Post Warranty
Extended service agreement | parts and labour | 2 years | on-site | 24x7 | response time: 4 h | for P/N: 813195R-B21, 813196R-B21, 813197R-B21, 868024-S01, 868025-S01, 868027-S01, 868050-S01
MPN
H34B7PE
Manufacturer
Hewlett Packard Enterprise
QuickCode
1526780
Qty immediately available
30
Total stock
9876
£2,787.32
inc VAT
£2,322.77 ex
VAT
Quantity in Cart:
We are an Authorised Silver Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HPE Tech Care Essential Service with Defective Media Retention Post Warranty - extended service agreement - 2 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | P/N: 813192-B21, 813192R-B21, 813193-B21, 813193R-B21, 813194-B21, 813194R-B21, 813195-B21, 813195R-B21, 813196-B21, 813196R-B21, 813197-B21, 813197R-B21, 813198-B21, 813198-B21#0D1, 813198R-B21, 813198R-B21#0D1, 836874-S01, 836875-S01, 836876-S01, 868024-S01, 868025-S01, 868027-S01, 868050-S01 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
Details
| Service & Support | Extended service agreement - parts and labour - 2 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 2 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 2 years Technical support - remote diagnosis - 2 years Technical support - visual remote guidance - 2 years New releases update - 2 years Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Extended service agreement - parts and labour - 2 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday Product info support - web support - 2 years Defective media retention - 2 years |
|---|
Compatibility Information
| Designed For | P/N: 727021-B21, 727021-B21#0D1, 727021R-B21, 727021R-B21#0D1, 727026-B21, 727026R-B21, 727027-B21, 727027R-B21, 727028-B21, 727028R-B21, 727029-B21, 727029R-B21, 727030-B21, 727030R-B21, 727031-B21, 727031R-B21, 779803-S01, 779804-S01, 779805-S01, 779806-S01, 813192-B21, 813192R-B21, 813193-B21, 813193R-B21, 813194-B21, 813194R-B21, 813195-B21, 813195R-B21, 813196-B21, 813196R-B21, 813197-B21, 813197R-B21, 813198-B21, 813198-B21#0D1, 813198R-B21, 813198R-B21#0D1, 836874-S01, 836875-S01, 836876-S01, 868024-S01, 868025-S01, 868027-S01, 868050-S01, N1W90A, N1W94A, N1W94A#ABH, N1W95A, N2G74A, N2G74A#ABH |
|---|
Product features
Reliable support 24/7
The service offers 24 hours a day and 7 days a week availability, ensuring that assistance is always at hand when needed, preventing delays in critical situations.Prompt response times
Different response times based on severity levels ensure that urgent matters are dealt with swiftly, enabling quick recovery from potential disruptions.Comprehensive assistance options
With visual remote guidance and remote diagnosis, customers receive thorough support without needing an on-site visit, streamlining the troubleshooting process.Access to knowledge resources
Customers benefit from a knowledge base and web support, providing them with valuable information and tools to tackle issues on their own if necessary.Data protection feature
The service includes defective media retention, ensuring that damaged or unused materials are securely managed, further safeguarding sensitive customer data.Key selling points
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
References
MPN: H34B7PE
What our Customers think about us!
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04/06/2026 08:23:15