HPE Tech Care Essential Service with Comprehensive Defective Material Retention Post Warranty

Extended service agreement | parts and labour | 1 year | on-site | 24x7 | response time: 4 h | for P/N: 765819-291, 765819-AA1, 765819R-AA1, 765820R-AA1, 765821R-001, 765822R-001

MPN H38V1PE
QuickCode 1526808
Qty immediately available 30
Total stock 9876
£1,947.17 inc VAT
£1,622.64 ex VAT
Quantity in Cart:

We are an Authorised Silver Partner

All products come in brand new original packaging.

Delivery
Order by 4:30pm UK Time (excluding weekends and Bank Holidays) for UK Mainland next working day delivery.

Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.

7 Working Days£0.00 Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98 3 working days (UK Mainland)
Next Working Day£7.97 Next working day (UK Mainland)
Delivery exceptions apply

Main Specification

Product Description HPE Tech Care Essential Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site
Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Designed For P/N: 754534R-B21#0D1, 754536R-B21#0D1, 754537-B21#AC4, 765819-291, 765819-AA1, 765819R-011, 765819R-371, 765819R-AA1, 765820R-AA1, 765821R-001, 765822R-001, 776979-S05, 779366-S05, 835262R-001, 835263R-001, 835263R-371, 835264R-001, 835265R-001, 835853-S05, 835854-S05, 835855-S05, 845158-375

General

Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 1 year - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 1 year Technical support - remote diagnosis - 1 year Technical support - visual remote guidance - 1 year New releases update - 1 year Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Extended service agreement - parts and labour - 1 year - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday Product info support - web support - 1 year Comprehensive defective material retention - 1 year

Compatibility Information

Designed For P/N: 754534-B21#ABA, 754534-B21#B19, 754534R-B21, 754534R-B21#0D1, 754534R-B21#B19, 754536-B21#ABA, 754536-B21#AC4, 754536-B21#ACQ, 754536R-B21, 754536R-B21#0D1, 754536R-B21#AKM, 754537-B21#0D1, 754537-B21#ABA, 754537-B21#AC4, 754537R-B21, 754537R-B21#B19, 765819-031, 765819-291, 765819-AA1, 765819R-001, 765819R-011, 765819R-371, 765819R-421, 765819R-AA1, 765820R-001, 765820R-421, 765820R-AA1, 765821R-001, 765821R-421, 765822R-001, 765822R-421, 776971-035, 776971-425, 776972-035, 776972-425, 776973-035, 776973-425, 776974-425, 776975-425, 776979-S05, 779366-S05, 792467-S01, 835262-001, 835262-031, 835262-371, 835262-421, 835262R-001, 835262R-421, 835263-001, 835263-031, 835263-371, 835263-421, 835263R-001, 835263R-371, 835263R-421, 835264-001, 835264-031, 835264-421, 835264R-001, 835264R-421, 835265-001, 835265-031, 835265-421, 835265R-001, 835265R-421, 835845-035, 835845-425, 835846-035, 835846-425, 835847-035, 835847-425, 835848-425, 835848R-425, 835849-425, 835850-S01, 835851-S01, 835852-S01, 835853-S05, 835854-S05, 835855-S05, 845158-375, 860184-035, 860185-035, 875708-S01, K8J98A, K8J98A#ABH, K8J99A, K8K00A, K8K01A, K8K05A, L0A09A, L0A10A, L0A11A, L0A12A, L9R81A, P9J11A, P9V53A, Q0P28A, Q0P29A, Q0U81A#ABZ
Product features

Round-the-clock support

With service availability 24 hours a day, 7 days a week, customers can rest assured that support is always within reach. This comprehensive coverage ensures that assistance is available whenever it's needed, minimizing downtime and keeping operations smooth.

Rapid response

Featuring an impressive 15-minute response time, this service ensures that issues are addressed swiftly, ensuring minimal impact on your business operations. Quick and efficient, the service provides peace of mind in critical situations.

On-site convenience

Offering the convenience of on-site service, this plan ensures that both parts and labor are provided at your location. This eliminates the need for shipping equipment out for repair, significantly reducing wait times and getting your systems back up and running quickly.
Key selling points
  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance
References

MPN: H38V1PE

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