HPE Tech Care Basic Service Post Warranty
Extended service agreement | parts and labour (for servers) | 1 year | on-site | 9x5 | response time: NBD | for P/N: 470065-671, 470065-731, 470065-780, 642107-421 SPB, 642120-421.SPB, 704559-421.SPB
Main Specification
| Product Description | HPE Tech Care Basic Service Post Warranty - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Servers |
| Designed For | P/N: 470065-671, 470065-731, 470065-780, 642106R-AA1, 642107-421 SPB, 642107R-291, 642107R-371, 642107R-AA1, 642119R-291, 642119R-371, 642119R-AA1, 642120-421.SPB, 642120R-371, 642121R-291, 642121R-371, 642121R-AA1, 653200R-B21#0D1, 662257R-291, 662257R-371, 662257R-AA1, 677278R-AA1, 704559-421.SPB |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - knowledge base access - 1 year Technical support - remote diagnosis - 1 year Technical support - visual remote guidance - 1 year New releases update - 1 year Extended service agreement - parts and labour - 1 year - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - web support - 1 year Extended service agreement - parts and labour - 1 year - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday |
|---|
Compatibility Information
| Designed For | P/N: 470065-671, 470065-731, 470065-780, 470065-822, 470065-823, 470065-824, 470065-825, 470065-834, 470065R-656, 642105-421#0D1, 642105R-291, 642105R-371, 642105R-AA1, 642106R-291, 642106R-371, 642106R-AA1, 642107-421 SPB, 642107R-291, 642107R-371, 642107R-AA1, 642119R-291, 642119R-371, 642119R-AA1, 642120-421.SPB, 642120R-371, 642121R-291, 642121R-371, 642121R-AA1, 653200R-B21#0D1, 662257-421#B19, 662257R-291, 662257R-371, 662257R-AA1, 665552-B21#ABA, 665552R-B21, 665552R-B21#0D1, 665552R-B21#B19, 665553R-B21, 665553R-B21#0D1, 665554-B21#0D1, 665554R-B21, 665554R-B21#0D1, 677278R-371, 677278R-AA1, 704558-001, 704558-371, 704558-421, 704558R-001, 704558R-421, 704559-001, 704559-371, 704559-421, 704559-421.SPB, 704559R-001, 704559R-421, 704560-001, 704560-371, 704560-421, 704560R-001, 704560R-371, 704560R-421, 709942-001, 709942-371, 709942-421, 709942R-001, 709942R-421, 709943-001, 709943-371, 709943-421, 709943R-001, 709943R-371, 709943R-421, 733642-425, 733643-425, 733644-425, 733645-425, 733646-425, 734789-S01, 734790-S01, 734791-S01, 734792-S01, 734793-S01, 734794-S01, 742132-S01, 742818-S01, 748303-S01, 748304-S01, 748593-001, 748593R-001, 748594-001, 748594R-001, 748595-001, 748596-001, 748597-001, 748598-001, 748598R-001, 764273-S01, 764274-S01, 785098-S01, 828439-S01 |
|---|
Product features
Reliable support
Ensure your business operations run smoothly with on-site service and support available by the next business day. With a focus on minimizing downtime, you'll have the assurance of parts and labor coverage to keep your systems operational.Comprehensive coverage
Benefit from an extended service agreement that provides comprehensive on-site support Monday through Friday, 9 hours a day. This coverage ensures that any issues can be promptly addressed and resolved, reducing the impact on your business operations.Key selling points
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
References
MPN: H39U0PE
What our Customers think about us!
Page generated at:
14/06/2026 00:15:42