HPE Tech Care Essential Service Post Warranty
Extended service agreement | parts and labour (for servers) | 1 year | on-site | 24x7 | response time: 4 h | for P/N: 470065-704, 470065-706, 470065-709, 470065-710, 470065-712, 668270R-295, 668274R-295
MPN
H40T5PE
Manufacturer
Hewlett Packard Enterprise
QuickCode
1522635
Qty immediately available
30
Total stock
9876
£1,274.84
inc VAT
£1,062.37 ex
VAT
Quantity in Cart:
We are an Authorised Silver Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HPE Tech Care Essential Service Post Warranty - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Designed For | P/N: 470065-704, 470065-706, 470065-709, 470065-710, 470065-712, 646675R-371, 646675R-AA1, 646676R-001, 646676R-011, 646676R-371, 646676R-AA1, 646677R-001, 646677R-371, 646677R-AA1, 646678R-001, 652063R-B21#AKM, 652063R-B21#B19, 652063R-B21#UUF, 652064R-B21, 668270R-295, 668274R-295, 678237R-001 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 1 year Technical support - remote diagnosis - 1 year Technical support - visual remote guidance - 1 year New releases update - 1 year Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Extended service agreement - parts and labour - 1 year - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday Product info support - web support - 1 year |
|---|
Compatibility Information
| Designed For | P/N: 470065-704, 470065-706, 470065-709, 470065-710, 470065-712, 470065-745, 470065-762, 470065-763, 470065-812, 470065-813, 470065-815, 470065-816, 470065-817, 470065-818, 470065-849, 470065-850, 470065-852, 646675R-001, 646675R-011, 646675R-371, 646675R-AA1, 646676R-001, 646676R-011, 646676R-041, 646676R-371, 646676R-421, 646676R-AA1, 646677-AA1, 646677R-001, 646677R-291, 646677R-371, 646677R-AA1, 646678R-001, 652063-B21#ABA, 652063R-B21, 652063R-B21#0D1, 652063R-B21#AKM, 652063R-B21#B19, 652063R-B21#UUF, 652064-B21#ABA, 652064R-B21, 652065-B21#ABZ, 652065-B21#ACE, 652065-B21#ACQ, 652065-B21#AKJ, 652065-B21#AR8, 652065R-B21, 652066-B21#ABA, 652066-B21#ABZ, 652066-B21#ACE, 652066-B21#ACQ, 652066-B21#AKJ, 652066R-B21, 652066R-B21#B19, 668270R-295, 668274R-295, 678237R-001, 678237R-421, 736947-001, 736947-011, 736947-031, 736947-041, 736947-051, 736947-421, 736947R-001, 736947R-421, 736958-001, 736958-011, 736958-031, 736958-041, 736958-051, 736958-371, 736958-421, 736958R-001, 736958R-421, 736958R-AA1, 736967-001, 736967-421, 736967R-001, 736967R-421, 736968-001, 736968-031, 736968-041, 736968-051, 736968-421, 736968R-001, 736968R-421, 736974-035, 736974-425, 736978-045, 736978-055, 736978-425, 736982-425, 736983-S01, 736984-S01, 736985-S01, 748305-S01, 748306-S01, 777883-S01, J2Q95A |
|---|
Product features
Phone access to experts
Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product. For severity 1 incidents, HPE aims to either connect the Customer to a product specialist or call the Customer back within 15 minutes. For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour. Enhanced Phone Response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. 24x7 on-site coverage: 4-hour on-site response for covered hardware; service is available 24 hours per day, 7 days per week including HPE holidays.Expert online chat and Expert forum response
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product. Expert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales rep. Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services. Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes. The specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements.General technical guidance
HPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care Service. General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a noncritical incident. When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised.HPE Proprietary Service Tool assistance
For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided. For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools. For more information on HPE InfoSight, devices coverage, and capabilities, visit infosight.hpe.com.Key selling points
- Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
- Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
- HPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.
- For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.
References
MPN: H40T5PE
What our Customers think about us!
Page generated at:
04/06/2026 01:48:07