HPE Tech Care Critical Service with Defective Media Retention
Extended service agreement | parts and labour (for servers) | 3 years | on-site | 24x7 | repair time: 6 hours | for P/N: P81947-B21, P81948-B21
MPN
H52HZE
Manufacturer
Hewlett Packard Enterprise
QuickCode
1713560
Qty immediately available
30
Total stock
9876
£7,101.65
inc VAT
£5,918.04 ex
VAT
Quantity in Cart:
We are an Authorised Silver Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HPE Tech Care Critical Service with Defective Media Retention - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Designed For | P/N: P81947-B21, P81948-B21 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 3 years Technical support - remote diagnosis - 3 years Technical support - visual remote guidance - 3 years New releases update - 3 years Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Extended service agreement - parts and labour - 3 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 Product info support - web support - 3 years Technical support - outage management - 3 years Defective media retention - 3 years |
|---|
Compatibility Information
| Designed For | P/N: P81947-B21, P81948-B21 |
|---|
Product features
Rapid on-site repair
With a repair time of 6 hours and on-site service, the HPE Pointnext Tech Care Critical Service ensures minimal downtime for your critical systems. This swift response is available 24/7, providing peace of mind and operational continuity.Comprehensive support coverage
This extended service agreement covers both parts and labor, ensuring that your systems are maintained without unexpected expenses. The inclusion of defective media retention gives you control over your sensitive data, even in the event of hardware failures.Nationwide support
With support available up to 80 km from the customer site, HPE Pointnext Tech Care offers extensive coverage, ensuring reliable service no matter where your operations are located. This broad reach is complemented by remote diagnosis capabilities, enhancing service efficiency.Key selling points
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
References
MPN: H52HZE
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04/06/2026 01:25:49