HPE Tech Care Essential Service
Extended service agreement | parts and labour (for servers) | 5 years | on-site | 24x7 | response time: 4 h | for P/N: P89074-D05, P89082-D05, P89083-295, P89085-DM5, P89087-295, P89974-425, P90002-005
Main Specification
| Product Description | HPE Tech Care Essential Service - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Designed For | P/N: P87604-AA5, P87606-AA5, P87607-AA5, P87786-D65, P87787-425, P87788-005, P87789-205, P87793-D65, P87794-205, P87795-425, P87796-005, P89073-DM5, P89074-D05, P89082-D05, P89083-295, P89085-DM5, P89087-295, P89194-375, P89198-375, P89974-425, P90002-005 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 5 years Technical support - remote diagnosis - 5 years Technical support - visual remote guidance - 5 years New releases update - 5 years Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Extended service agreement - parts and labour - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday Product info support - web support - 5 years |
|---|
Compatibility Information
| Designed For | P/N: P87604-AA5, P87606-AA5, P87607-AA5, P87786-D65, P87787-425, P87788-005, P87789-205, P87793-D65, P87794-205, P87795-425, P87796-005, P89073-DM5, P89074-D05, P89082-D05, P89083-295, P89085-DM5, P89087-295, P89194-375, P89198-375, P89974-425, P90002-005 |
|---|
Product features
Extended service agreement
This product comes with an extended service agreement, ensuring that your HPE Pointnext Tech Care remains in excellent condition. With this agreement, you can rest easy knowing that your product is covered for longer periods, providing peace of mind and stability for your operations.Technical support
Gain access to HPE's technical support, offering you expert assistance whenever you need it. This feature ensures that any issues you encounter can be swiftly addressed, minimizing downtime and keeping your systems running efficiently.Key selling points
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
References
MPN: H55QNE
What our Customers think about us!
Page generated at:
04/06/2026 20:32:31