All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£0.00Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
HPE Foundation Care Software Support 24x7 - technical support - 1 year
Type
Technical support
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
2 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Complicated network devices
General
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
2 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Complicated network devices
Details
Service & Support
Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - fax-on-demand - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year
New releases update - 1 year
Product features
For products covered by Foundation Care, HPE offers three distinct service levels
HPE Foundation Care NBD Service.
HPE Foundation Care 24x7 Service.
HPE Foundation Care CTR Service.
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
