HPE Proactive Care 24x7 Service with Defective Media Retention
Extended service agreement | parts and labour (for servers) | 3 years | on-site | 24x7 | response time: 4 h | for ProLiant DL360 Gen10
Main Specification
| Product Description | HPE Proactive Care 24x7 Service with Defective Media Retention - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Designed For | ProLiant DL360 Gen10, DL360 Gen10 Base, DL360 Gen10 Entry, DL360 Gen10 High Performance, DL360 Gen10 Low, DL360 Gen10 Performance, DL360 Gen10 SMB, DL360 Gen10 Solution |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years Product info support - web knowledge base access - 3 years New releases update - 3 years Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday Defective media retention - 3 years |
|---|
Compatibility Information
| Designed For | HPE ProLiant DL360 Gen10, DL360 Gen10 Base, DL360 Gen10 Entry, DL360 Gen10 High Performance, DL360 Gen10 Low, DL360 Gen10 Performance, DL360 Gen10 SMB, DL360 Gen10 Solution |
|---|
Product features
HPE Proactive Care can help you to improve the return on your investment with features designed to
Help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish. Help provide recommendations for firmware version and software patching on supported products to help prevent problems. Help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices. Help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology.Key selling points
- Help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
References
MPN: H8QF4E
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04/06/2026 08:05:30