Extended service agreement | parts and labour (for complicated network devices) | 3 years | on-site | 24x7 | response time: 4 h | for P/N: R8Q70A, R8V11A
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£0.00Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
HPE Foundation Care 24x7 Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Complicated network devices
Designed For
P/N: R8Q70A, R8V11A
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Complicated network devices
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
Product info support - web knowledge base access - 3 years
New releases update - 3 years
Compatibility Information
Designed For
P/N: R8Q70A, R8V11A
Product features
Simplify your support experience
Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
Reduce complexity
Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website.
Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
Key selling points
Make one call to access global support specialists
Resolve issues quickly with alerts and access to actionable information
Use the unique combination of automated support and HPE expertise
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
