HPE Next Business Day Partner Branded Support

Technical support | for Aruba Policy Enforcement Firewall | 1 access point | academic | for retail customers | phone consulting | 1 year | 24x7

MPN H9PX2A1#XS4
QuickCode 1419853
Qty immediately available 30
Total stock 9876
£6.82 inc VAT
£5.68 ex VAT
Quantity in Cart:

We are an Authorised Silver Partner

All products come in brand new original packaging.

Delivery
Order by 4:30pm UK Time (excluding weekends and Bank Holidays) for UK Mainland next working day delivery.

Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.

7 Working Days£2.90 Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98 3 working days (UK Mainland)
Next Working Day£7.97 Next working day (UK Mainland)
Delivery exceptions apply

Main Specification

Product Description HPE Next Business Day Partner Branded Support - technical support - for Aruba Policy Enforcement Firewall - 1 year
Service & Support Technical support
Service Included Phone consulting
Full Contract Period 1 year
Service Availability 24 hours a day / 7 days a week
Software Title Aruba Policy Enforcement Firewall
Licence Qty 1 access point
Licence Pricing Academic
Licensing Details For retail customers

General

Type Technical support
Service Included Phone consulting
Full Contract Period 1 year
Service Availability 24 hours a day / 7 days a week

Software

Software Title Aruba Policy Enforcement Firewall
Installation Type Locally installed
Licence Qty 1 access point
Licence Pricing Academic
Licensing Details For retail customers

Details

Service & Support Phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday Remote installation - 1 year - availability: 24 hours a day / Monday-Sunday New releases update - 1 year Web knowledge base access - 1 year
Product features

Coverage window

The service coverage window specifies the time during which the Partner may contact HPE to receive hardware or software technical support and to order replacement parts.

Access to technical resources

The Partner may access HPE Priority Partner support resources via telephone, electronic communication, or fax for assistance in resolving hardware or software problems that are complex or difficult to reproduce.

HPE electronic remote support solution

As applicable, the HPE electronic remote support solution provides robust troubleshooting and repair capabilities that can help the Partner effectively resolve reported incidents. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history.

Access to electronic support information and services

As part of this service, HPE provides the Partner with access to certain service and support tools and documentation, including service notifications and certain HPE proprietary service diagnostic tools.

Installation advisory support

Remotely delivered advisory support is provided to the Partner who encounters difficulties while performing a product installation or who needs advice on proper installation or updating methods. This service feature does not include walking the Partner through an installation procedure from start to finish.

Remote problem diagnosis and support

Once the Partner has placed a call and HPE has acknowledged receipt of the call, HPE will work during the coverage window to assist the Partner in isolating the hardware incident and to remotely troubleshoot, remedy, and resolve the incident.
Key selling points
  • Coverage window
  • Access to technical resources
  • Escalation management
  • HPE electronic remote support solution
  • Access to electronic support information and services
  • Installation advisory support
  • Remote problem diagnosis and support
References

MPN: H9PX2A1#XS4

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