Extended service agreement | parts and labour (for complicated network devices) | 1 year | on-site | response time: NBD | for P/N: JZ317A, JZ318A, JZ319A, JZ320A, JZ320AR, JZ321A
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£2.90Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
Extended service agreement - parts and labour - 1 year - on-site - response time: NBD
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 1 year
Product info support - fax-on-demand - 1 year
Product info support - e-mail consulting - 1 year
Product info support - web knowledge base access - 1 year
New releases update - 1 year
The service coverage window specifies the time during which the Partner may contact HPE to receive hardware or software technical support and to order replacement parts.
Access to technical resources
The Partner may access HPE Priority Partner support resources via telephone, electronic communication, or fax for assistance in resolving hardware or software problems that are complex or difficult to reproduce.
HPE electronic remote support solution
As applicable, the HPE electronic remote support solution provides robust troubleshooting and repair capabilities that can help the Partner effectively resolve reported incidents. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history.
Access to electronic support information and services
As part of this service, HPE provides the Partner with access to certain service and support tools and documentation, including service notifications and certain HPE proprietary service diagnostic tools.
Installation advisory support
Remotely delivered advisory support is provided to the Partner who encounters difficulties while performing a product installation or who needs advice on proper installation or updating methods. This service feature does not include walking the Partner through an installation procedure from start to finish.
Remote problem diagnosis and support
Once the Partner has placed a call and HPE has acknowledged receipt of the call, HPE will work during the coverage window to assist the Partner in isolating the hardware incident and to remotely troubleshoot, remedy, and resolve the incident.
Key selling points
Coverage window
Access to technical resources
Escalation management
HPE electronic remote support solution
Access to electronic support information and services
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
